Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

Summary: Guide For Pairing Dell Bluetooth Keyboards and Mouse

Article Content


Symptoms

Table of Contents :

  1. Pairing Overview
  2. Connecting Using Sync Buttons
  3. Connecting Using Windows Bluetooth Wizard
  4. Correcting Pairing Issues
  5. Troubleshooting & FAQs

Guide For Pairing Dell Bluetooth Keyboards and Mouse


1. Pairing Overview

Pairing a Bluetooth® device is sort of like a "secret handshake" that takes place between the device and the adapter. With out this process taking place the device will not function properly, if at all, with the system.

An easy way to remember which adapter needs which type of pairing is this:

  • Internal adapters (Mini-Cards on portable systems) are only required to be paired inside the operating system.

  • External adapters (USB dongle, 13/19-in-1 Media Reader) must be paired outside and inside the operating system.

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2. Connecting Using Sync Buttons

The Dell Bluetooth Keyboard and Mouse must be paired both outside the operating system and then again after the operating system loads. Below are the instructions for connecting the keyboard and mouse outside of the operating system. This works even if you have previously connected the keyboard or mouse and they are no longer paired.

SLN155386_en_US__1icon Note: If you are having trouble pairing the mouse or keyboard before Windows completes loading, try creating a password for the user account. This way the operating system will not load until the user inputs the password. This gives you more time to pair the keyboard and mouse outside the operating system.
  Pairing the Dell Bluetooth Keyboard and Mouse
   1.

Insert the batteries into the keyboard. The battery bay is located underneath the keyboard. The keyboard requires two AA batteries.

 

 SLN155386_en_US__21370431540111.batteries_kb

2.

Place the batteries in the mouse. The battery bay is located underneath the mouse. The mouse requires two AA batteries.

 

SLN155386_en_US__31370431582721.mouse_batteries

3.

Turn on the keyboard and mouse using the power switch located on the bottom of each device.
SLN155386_en_US__41370431630988.kb_on_off 
SLN155386_en_US__51370431663098.mouse_on_off

4.

Press the connect button on the bottom of the keyboard. The Bluetooth LED on the top of the keyboard starts to blink.

SLN155386_en_US__1icon Note: Once you turn the system on there is very little time to press the connect button on the bottom of the keyboard. Be sure to place the keyboard in discovery mode before turning the system on.
SLN155386_en_US__71370431719350.kb_connect
5.

Turn on the computer by pressing the power button.

SLN155386_en_US__81370431765539.system_power

6.

Press the connection button on the USB receiver. When the connection is made, the Bluetooth LED on the keyboard stops blinking and stays steadily on for a few moments, indicating the connection between the keyboard and the computer has been established. The Bluetooth LED on the keyboard then turns off and remains off.

 

SLN155386_en_US__91370431798305.dongle

7.

Press the connection button on the bottom of the mouse. The Bluetooth LED on the top of the mouse starts to blink.

 

SLN155386_en_US__101370431842306.mouse_connect

8.

Press the connection button on the USB receiver. When the connection is made, the Bluetooth LED on the mouse stops blinking and stays steadily on for a few moments, indicating the connection between the mouse and the computer has been established. The Bluetooth LED on the mouse then turns off and remains off. SLN155386_en_US__91370431798305.dongle

9.

The Dell Bluetooth Keyboard and Mouse are now ready to use. The next time you restart the computer, the keyboard and mouse connect automatically.

SLN155386_en_US__1icon Note: If the keyboard or mouse is not connected the next time you boot, press a key on the keyboard or move the mouse a few times to re-establish the connection. If this does not work, follow the steps above to pair the keyboard and mouse outside of Windows.
SLN155386_en_US__1icon Note: Once the keyboard and mouse are paired outside of Windows you must pair the keyboard and mouse again once Windows loads. Failure to pair the keyboard and mouse in Windows can cause lock ups and the keyboard and mouse might not function correctly.
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3 Connecting Using Windows Bluetooth Wizard

 

  Pairing the Dell Bluetooth Keyboard and Mouse using the Bluetooth Wizard
   1. Before beginning:
  • The driver for the Dell™ Bluetooth® Keyboard and Mouse must be loaded.
  • Install batteries in the Dell Bluetooth Keyboard and Mouse.
  • Move the power switch for the keyboard and mouse to the On position. The power switch is located on the bottom of each device.
  • Insert the USB receiver into an available USB port on the system.
2.

Right-click the Bluetooth icon in the system tray.

 

SLN155386_en_US__141370432850082.Vista_BT_icon

SLN155386_en_US__1icon Note: Alternatively click on the start button, then click Devices and Printers click Add a device then follow the instructions.

If the Bluetooth icon is not present check that the drivers are installed correctly.
3.

The Bluetooth Pop-Up Menu is shown. Click Add a Bluetooth Device.

 

SLN155386_en_US__161370432891786.355_popup_vista

4.

The Add Bluetooth Device Wizard Opens.

 

SLN155386_en_US__171370432932615.Vista_BT_wiz_0 
 

5.

Place the mouse in discovery mode. To do this, find and press the Bluetooth connect button located on the bottom of the mouse, in the upper-right corner, to place the device in discovery mode. The Bluetooth icon on the top of the mouse blinks when it is in discovery mode and is off when not in discovery mode. The mouse power button must be turned on. If the Bluetooth LED does not start blinking, press the Bluetooth connection button again holding it down for 1 or 2 seconds until you see the Bluetooth LED start blinking.

 

 SLN155386_en_US__101370431842306.mouse_connect

6.

Once the mouse is in discovery mode, select My device is setup and ready to be found.

 

SLN155386_en_US__191370433002008.Vista_BT_wiz_1

7.

After you click My devices is set up and ready to be found, the Next button becomes available. Click Next to continue.

 

SLN155386_en_US__201370433078900.Vista_BT_wiz_2

8.

The wizard searches for Bluetooth devices in range. When the search is complete, a list of devices is displayed. Click the Dell BT Mouse to highlight it, and then click Next.

SLN155386_en_US__1icon Note: If the mouse is not displayed, verify the mouse is still in discovery mode and click Search Again. Most Bluetooth devices have a set amount of time they stay in discovery mode.

SLN155386_en_US__221370433196919.mouse_device
9.

The passkey screen appears. Select Use the passkey found in the documentation. The passkey for the Dell Bluetooth Mouse is 0000. Enter 0000 as the passkey. Click Next to continue.

 

SLN155386_en_US__231370433238951.Vista_BT_wiz_4

10.

Windows attempts to connect to the mouse using the passkey you provided. If the passkey matches, Windows begins installing the Bluetooth mouse and setting up the necessary Bluetooth profiles.

 

SLN155386_en_US__241370433288609.Vista_BT_wiz_5

11.

Once the mouse is installed, the Finish screen appears. Click Finish to close the wizard. The mouse is now paired and connected.

 

SLN155386_en_US__251370433322547.Vista_BT_wiz_6

12.

Now that we have completed pairing the mouse we need to pair the keyboard. The following steps show how to pair the keyboard using the Add a Bluetooth Device wizard.

Right-click the Bluetooth icon in the system tray.

 

 SLN155386_en_US__141370432850082.Vista_BT_icon

13.

The Bluetooth Pop-Up Menu is shown. Click Add a Bluetooth Device.

 

SLN155386_en_US__161370432891786.355_popup_vista

14.

The Add Bluetooth Device Wizard opens.

 

SLN155386_en_US__171370432932615.Vista_BT_wiz_0 
 

15.

Place the keyboard in discovery mode. To do this, find and press the Bluetooth connect button located on the bottom of the keyboard near the power switch to place the device in discovery mode. The Bluetooth icon on the top of the keyboard blinks when it is in discovery mode and is off when not in discovery mode. The keyboard power button must be turned on. If the Bluetooth LED does not start blinking, press the Bluetooth connection button again holding it down for 1 or 2 seconds until you see the Bluetooth LED start blinking.

 

SLN155386_en_US__71370431719350.kb_connect

16.

Once the keyboard is in discovery mode, select My device is setup and ready to be found.

 

SLN155386_en_US__191370433002008.Vista_BT_wiz_1

17.

After you click My devices is set up and ready to be found, the Next button becomes available. Click Next to continue.

 

SLN155386_en_US__201370433078900.Vista_BT_wiz_2

18.

The wizard searches for Bluetooth devices in range. When the search is complete, a list of devices is displayed. Click the Dell BT Keyboard to highlight it, and then click Next.

SLN155386_en_US__1icon Note: If the keyboard is not displayed, verify the keyboard is still in discovery mode and click Search Again. Most Bluetooth devices have a set amount of time they stay in discovery mode.
SLN155386_en_US__221370433196919.mouse_device
 
19.

The passkey screen appears. Select Choose a passkey for me.

SLN155386_en_US__34icon Caution: This is very important. Choosing any other option or leaving the passkey field blank will cause the keyboard not to pair.

SLN155386_en_US__351370433615711.kb2 
 
20.

A passkey is generated. You must type the generated passkey on the keyboard and then press enter to complete the pairing.

Warning: The passkey shown on this screen is for example purposes only and cannot be used for pairing. A unique passkey will be generated for the keyboard you are pairing with. You must enter only the generated passkey or pairing will fail. There is no default passkey for the keyboard.

SLN155386_en_US__361370433700463.kb3
21.

Once you enter the passkey and press enter on the keyboard, the pairing process completes.

SLN155386_en_US__1icon Note: If the passkey generated and the passkey you typed do not match, the pairing will fail. If pairing fails restart the process for pairing the keyboard.
SLN155386_en_US__251370433322547.Vista_BT_wiz_6
 
22.

The keyboard and mouse are now successfully paired and ready for use. The next time you restart the computer both the mouse and keyboard will be available for use. You can verify this by right-clicking the Bluetooth icon in the system tray and then clicking Show Bluetooth Devices. The screen below pops-up. You should see both the mouse and keyboard listed on the Devices tab.

SLN155386_en_US__1icon Note: If you are still having problems pairing either the keyboard or mouse, refer to "Correcting Pairing".

SLN155386_en_US__401370433785356.show_devices
 

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4. Correcting Pairing Issues

  Correcting Pairing Issues
   1. Before beginning:
  • Perform normal troubleshooting such as checking the batteries for both the keyboard and mouse. Replace the batteries with fresh batteries if possible.
  • Shutdown the system. Wait a few seconds. Turn the system back on.
  • Turn the power on for the keyboard and mouse.
  • Pair outside the operating system. Refer to  Connecting Using Sync Buttons
  • If the Bluetooth mouse is not available, connect a USB mouse to the system.
  • Verify the Bluetooth Utility is loaded correctly and Device Manager has the correct entries.
2.

Once the desktop screen is available, use the USB mouse to right-click the Bluetooth icon in the system tray. Do this even if you used SetPoint to create the initial pairings.

SLN155386_en_US__1icon Note: If the Bluetooth icon is not present open the control panel and click the Bluetooth icon. You need to switch to classic view to find the Bluetooth icon in Windows.
SLN155386_en_US__141370432850082.Vista_BT_icon 
 
3.

The Bluetooth Pop-Up menu is shown. Click Show Bluetooth Devices.

 

SLN155386_en_US__431370434006799.correcting1

4.

The Bluetooth application opens showing the Devices tab. Highlight the Dell BT Keyboard and click Remove. The Remove button is greyed out until you select a device.

SLN155386_en_US__1icon Note: The keyboard might be shown more than once. Delete all occurrences of the Dell BT Keyboard.

SLN155386_en_US__451370434056347.correcting3
5.

A message pops up asking you to confirm the deletion. Click Yes.

 

SLN155386_en_US__461370434110739.correcting4

6.

The keyboard pairing is now removed. Click the Dell BT Mouse to highlight it and then click Remove. The Remove button is greyed out until you select a device.

SLN155386_en_US__1icon Note: The mouse might be shown more than once. Delete all occurrences of the Dell BT Mouse.

 SLN155386_en_US__481370434167975.correcting5
7.

A message pops up asking you to confirm the deletion. Click Yes.

 

SLN155386_en_US__491370434199460.correcting6

8.

All pairings for the Dell BT Keyboard and Mouse have been deleted and the system is ready to successfully pair the keyboard and mouse. Shutdown the computer to a power off state.

 

SLN155386_en_US__501370434240477.shutdown

9.

Remove the USB mouse from the system. Power the system back on. Follow the instructions for pairing the keyboard and mouse using the  Bluetooth Wizard

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5. Troubleshooting & FAQs

 

Bluetooth Driver.
If you are having issues connecting your Bluetooth device, update the Bluetooth driver with the following steps:

  1. Go to the Dell support page: Dell.com/Support/Drivers
  2. Enter the Service Tag of your system to search for the Bluetooth driver.
    SLN155386_en_US__51Dell_Driver_Website_01
     
  3. The following download page appears upon entering the Service Tag.
    SLN155386_en_US__53Dell_Driver_Website_02
     
  4. Locate the latest driver for the Bluetooth.
    SLN155386_en_US__54Dell_Driver_Website_03
     
  5. Download and install the latest driver as per the steps during the installation process.


More troubleshooting steps:

  1. Verify that the batteries are new and properly inserted and that the mouse and keyboard are turned on

  2. Remove and reinsert the receiver

  3. If you still experience connection issues, restart your computer.

  4. Before logging on, establish a connection manually

  5. Press and release the Bluetooth® button on the mouse and receiver.

  6. Wait a minimum of 20 seconds

  7. Press and release the Bluetooth button on the keyboard and receiver

  8. Check Bluetooth enabled in BIOS (Tap the <F2> key at the Dell logo on start-up.

  9. Test in safe mode. (Tap the <F8> key on system start-up and select safe mode from the menu)

 

SLN155386_en_US__1icon Note: If you lose your connection after you log on, follow the Connection Wizard‘s on-screen instructions to re-establish the connection.
 

How do I restart SetPoint software?

If SetPoint software isn't running, you can restart it by selecting from the Start menu, All Programs > Mouse and Keyboard Settings.

How do I disable SetPoint software?

If you want to disable your SetPoint software, right-click the SetPoint icon, , in the Windows® taskbar and select Exit from the menu that appears.

My keyboard hotkeys do not work!

The SetPoint™ software must be running for hotkeys to work.

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Article Properties


Affected Product

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Vostro 1720, Vostro 2420, Vostro 2421, Vostro 2510, Vostro 2520, Vostro 2521, Vostro 3300, Vostro 3350, Vostro 3360, Vostro 3400 (End of Life), Vostro 3450, Vostro 3460, Vostro 3500 (End of Life), Vostro 3546, Vostro 3550, Vostro 3555, Vostro 3560, Vostro 3561, Vostro 15 3565, Vostro 3700, Vostro 3750, Vostro 500, Vostro 5460, Vostro 5470, Vostro 5560, Vostro A840, Vostro A860, Vostro A90, Vostro V13, Vostro V130, Vostro V131, Alienware 25 Gaming Monitor AW2518H, Alienware 25 Gaming Monitor AW2518HF, Alienware 34 Monitor AW3418DW, Alienware 34 Monitor AW3418HW, Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset | AW510H, Alienware Stereo Gaming Headset | AW310H, Alienware Mechanical Gaming Keyboard | AW310K, Alienware RGB Mechanical Gaming Keyboard | AW410K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K, Alienware Wireless Gaming Mouse | AW310M, Alienware RGB Gaming 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Last Published Date

05 Dec 2020

Version

3

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