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Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

Summary: Guide For Pairing Dell Bluetooth Keyboards and Mouse

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Article Content


Symptoms

Table of Contents:

  1. Pairing Overview
  2. Connecting Using Sync Buttons
  3. Correcting Pairing Issues
  4. Bluetooth Wireless Keyboard and Mouse Lock Up after a Restart
  5. Troubleshooting & FAQs

1. Pairing Overview

Wireless and Bluetooth® connection takes place between the device or a dongle adapter when attached to the personal computer. Without this process taking place, the device will not function properly with the computer.

An easy way to remember which adapter needs which type of pairing is this:

  • Bluetooth adapters can only be paired within the operating system.

  • External adapters (USB dongle) depending on their configuration will be paired outside or inside the operating system.

    NOTE: For the Keyboard and Mice that are listed in (Table 1), see the Dell Knowledge base article Dell Peripheral Manager Usage and Troubleshooting on how to pair, un-pair, and configure your keyboard or mouse.
    NOTE: The Dell Peripheral Manager software can also help identify what model of Keyboard or Mice you have if it supports your hardware.
    • Dell Mobile Wireless Mouse – MS3320W
    • Dell Laser Wired Mouse – MS3220
    • Dell Mobile Pro Wireless Mouse – MS5120W
    • Dell Multi-Device Wireless Mouse – MS5320W
    • Dell Multi-Device Wireless Keyboard and Mouse Combo – KM7120W (KB7120W, MS5320W)
    • Dell Premier Multi Device Wireless Keyboard and Mouse – KM7321W (KB7221W + MS5320W)
    • Dell Pro Wireless Keyboard and Mouse – KM5221W (KB3121W + MS3121W)
    • Dell Premier Rechargeable Wireless Mouse – MS7421W
    • Dell Wireless Keyboard and Mouse – KM714
    • Dell Wireless Keyboard and Mouse – KM636
    • Dell Wireless Laser Mouse – WM514
    • Dell Wireless Mouse – WM326
    • Dell Wireless Mouse – WM126
    • Dell Premier Wireless Keyboard and Mouse – KM717
    • Dell Premier Wireless Mouse – WM527

    Table 1: Keyboards and Mice Supported by the Dell Peripheral Manager

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2. Connecting Using Sync Buttons

NOTE: For generic instructions on how to pair Bluetooth devices, refer to the following Dell Knowledge Base articles

The Dell Bluetooth Keyboard and Mouse must be paired both outside the operating system and then again after the operating system loads. Below are the instructions for connecting the keyboard and mouse outside of the operating system. This works even if you have previously connected the keyboard or mouse and they are no longer paired.

NOTE: If you are having trouble pairing the mouse or keyboard before Windows completes loading, try creating a password for the user account. This way the operating system will not load until the user inputs the password. This gives you more time to pair the keyboard and mouse outside the operating system.
  Pairing the Dell Bluetooth Keyboard and Mouse
   1.

Insert the batteries into the keyboard. The battery bay is located underneath the keyboard. The keyboard requires two AA batteries.

 

 batteries

2.

Place the batteries in the mouse. The battery bay is located underneath the mouse. The mouse requires two AA batteries.

 

mouse batteries

3.

Turn on the keyboard and mouse using the power switch that is on the bottom of each device.
on off Keyboard 
mouse on off

4.

Press the connect button on the bottom of the keyboard. The Bluetooth LED on the top of the keyboard starts to blink.

NOTE: Once you turn the computer on, there is little time to press the connect button on the bottom of the keyboard. Be sure to place the keyboard in discovery mode before turning the computer on.
connect button
5.

Turn on the computer by pressing the power button.

Desktop power button

6.

Press the connection button on the USB receiver. When the connection is made, the Bluetooth LED on the keyboard stops blinking and stays steadily on for a few moments, indicating the connection between the keyboard and the computer has been established. The Bluetooth LED on the keyboard then turns off and remains off.

 

dongle Connect button

7.

Press the connection button on the bottom of the mouse. The Bluetooth LED on the top of the mouse starts to blink.

 

mouse connect button

8.

Press the connection button on the USB receiver. When the connection is made, the Bluetooth LED on the mouse stops blinking and stays steadily on for a few moments, indicating the connection between the mouse and the computer has been established. The Bluetooth LED on the mouse then turns off and remains off. SLN155386_en_US__91370431798305.dongle

9.

The Dell Bluetooth Keyboard and Mouse are now ready to use. The next time that you restart the computer, the keyboard, and mouse connect automatically.

NOTE: If the keyboard or mouse is not connected the next time that you boot, press a key on the keyboard or move the mouse a few times to reestablish the connection. If this does not work, follow the steps above to pair the keyboard and mouse outside of Windows.
NOTE: Once the keyboard and mouse are paired outside of Windows, you must pair the keyboard and mouse again once Windows loads. Failure to pair the keyboard and mouse in Windows can cause lock ups and the keyboard and mouse might not function correctly.
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3. Correcting Pairing Issues

  • Perform normal troubleshooting such as checking the batteries for both the keyboard and mouse. Replace the batteries with fresh batteries if possible.
  • Shut down the computer. Wait a few seconds. Turn the computer back on.
  • Turn the power on for the keyboard and mouse.
  • Pair outside the operating system. Refer to the Connecting Using Sync Buttons section.
  • If the Bluetooth mouse is not available, connect a USB mouse to the computer.

How To Run Bluetooth Troubleshooter

Duration: 00:35
Closed captions: English only

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4. Bluetooth Keyboard and Mouse Lock Up after a Restart

After a computer restart due to a Windows update or for any other reason, the Wireless Bluetooth keyboard and mouse are no longer paired after the Operating System loads, the keyboard and mouse may lock up or will not be available.

You can try the Troubleshooting steps below to try and resolve your issue.

NOTE: You need a wired Keyboard and Mouse to start off these Troubleshooting steps.

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5. Troubleshooting & FAQs

Bluetooth Driver.
If you are having issues connecting your Bluetooth device, update the Bluetooth driver. Refer to Dell Knowledge Base article Drivers and Downloads FAQs for information about how to download and install drivers.

Note: Sere the How do I download and install device driver? section for detailed information.


More troubleshooting steps:

  1. Verify that the batteries are new and properly inserted and that the mouse and keyboard are turned on.

  2. Remove and reinsert the receiver.

  3. If you still experience connection issues, restart your computer.

  4. Press and release the Bluetooth® button on the mouse and receiver.

  5. Wait a minimum of 20 seconds.

  6. Press and release the Bluetooth button on the keyboard and receiver.

  7. Check Bluetooth enabled in BIOS (Tap the <F2> key at the Dell logo on start-up.

Also, see the Dell Knowledge Base article Bluetooth Troubleshooting and Usage Guide.

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Cause

    N/A

Resolution

    N/A

Additional Information

For additional information, see Dell Knowledge Base article Dell Multi-device Wireless Keyboard and Mouse Bluetooth Connection and Pairing to Personal Computer.

Bluetooth Not Connecting

Duration: 02:37
Closed captions: Available in multiple languages. Click the Setting icon, and then click Subtitles/CC, and then click auto-translate and the language you want.

How to Fix Bluetooth Pairing Problems

Duration: 04:55
Closed captions: Available in multiple languages. Click the Setting icon, and then click Subtitles/CC, and then click auto-translate and the language you want.

How to Connect Bluetooth in Dell Computer Windows 10

Duration: 01:31
Closed captions: Available in multiple languages. Click the Setting icon, and then click Subtitles/CC, and then click auto-translate and the language you want.

Article Properties


Affected Product

Desktops & All-in-Ones, Electronics & Accessories, Laptops, Latitude, Vostro, Tablets, Fixed Workstations

Last Published Date

08 Dec 2021

Version

10

Article Type

Solution