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Factory reset, restore, or reinstall Microsoft Windows on a Dell computer

Summary: See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer.

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Article Content


Symptoms

Table of Contents:

  1. Restore your operating system using a Dell Operating System Recovery Image
  2. Alternate recovery and reinstall options
  3. Legacy operating system information

Restore your operating system using a Dell Operating System Recovery Image

To repair or restore your operating system to its original factory image, see Dell Knowledge Base article How to Download and Use the Dell Operating System Recovery Image in Microsoft Windows. Here, you can learn how to create recovery disks using your Dell computer, or how to download a Dell factory image for your product.

Cause

Alternate recovery and reinstall options

Windows 11 and Windows 10

For a list of options for restoring or reinstalling Windows 11 and Windows 10, see the Dell Support article Reset or reinstall Windows 11 and Windows 10 on your Dell computer.

How to Run System Restore Windows 11 and Windows 10

Duration: 02:33
Closed captions: English only

How To Reset Your System within Windows 11 and Windows 10

Duration: 00:34
Closed captions: English only


Windows 8.1

To manually reinstall Windows 8.1, see the Dell Knowledge Base article, Windows 8/8.1 Upgrade and Installation Instructions.

To perform a computer restore in Windows 8.1, see Dell Knowledge Base article How to run System Restore on Windows 8.1 on your Dell Personal Computer.


Windows 7

To learn about using computer restore points, resetting to factory settings, or manually installing Windows 7 on your Dell Computer, see Dell Knowledge Base article, Restore, Factory Reset or Reinstall Windows 7 on your Dell Computer


Legacy operating system information

Resolution


Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, and China personal computer customers. Server and Storage not applicable.

Article Properties


Affected Product

Chromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Latitude Tablets, Surface, XPS Tablets, Fixed Workstations, Mobile Workstations

Last Published Date

13 Jan 2022

Version

14

Article Type

Solution

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