Article Number: 000176966
This article covers several different types of restoration, reset, and reinstallation of Windows 10. Refer to the following table and select the scenario that most closely resembles your own:
|Your device is not working correctly because of something installed recently.||Perform a System Restore in Windows 10|
|Your device is not working well, and you are not sure what is causing it.||Refresh your copy of Windows 10 without losing your data|
|You want to reset your device back to a clean Microsoft version of Windows, and Windows starts normally.||Reset Windows 10 using Push-Button Reset|
|You want to reset your device back to the way Dell shipped it to you, and Windows starts normally.||Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE)|
|You want to reset your device back to the way Dell shipped it to you, but Windows does not start.||Reinstall Windows 10 to the Dell factory image using recovery media|
Before you attempt a refresh or reset of your operating system, Dell recommends that you back up your data using File History.
Learn more about File History at Microsoft's Back up your files page.
To perform a System Restore, follow these steps:
Windows 10 can reset all its system files without affecting your personal data. Refresh does the following:
To get started with a refresh of your system files, follow these steps:
If you would like to reset your computer to a clean Windows 10 version and remove all your files, follow these steps:
Some Dell tablets may be configured to add Dell factory-installed software during this process.
To reset your computer to the Dell factory image as it was originally shipped, including Dell factory-installed apps and software, follow these steps:
After the third attempt to boot, the computer will automatically enter the Windows Recovery Environment (WinRE). Follow these steps to restore your operating system.
Dell updates drivers, applications, and firmware to meet the demands of new software and hardware. Learn more about installing and updating drivers in the correct order by visiting the Drivers and Downloads FAQs page.
Below are some additional links that may be useful for customers wanting to reinstall their operating system:
Out of warranty? No problem. Visit the Dell.com/support website and enter your Dell Service Tag and view our offers.
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26 Feb 2021