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    Article Number: 000176966

    ČeskyDanskDeutschEnglishEspañolSuomiFrançaisItaliano日本語한국어NederlandsNorskPolskiPortuguêsРусскийSvenskaTürkçe繁體中文简体中文

    Reset or reinstall Windows 10 on your Dell computer

    Summary: Learn about various methods to reset or reinstall windows 10 on your dell computer.

    This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

    Article Content

    Symptoms

    Table of Contents:

    1. Back up your files with File History
    2. Videos
    3. Perform a System Restore in Windows 10
    4. Refresh your copy of Windows 10 without losing your data
    5. Reset Windows 10 using Push-Button Reset
    6. Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE)
    7. Reinstall Windows 10 to the Dell factory image using recovery media
    8. Install or update Windows 10 drivers for your Dell computer
    9. Additional information and useful links

    Cause

    This article covers several different methods of restoration, reset, and reinstallation of Windows 10. See the following table and select the scenario that most closely resembles your own:

    Problem See section
    Your device is not working correctly because of something installed recently. Perform a System Restore in Windows 10
    Your device is not working well, and you are not sure what is causing it. Refresh your copy of Windows 10 without losing your data
    You want to reset your device back to a clean Microsoft version of Windows, and Windows starts normally. Reset Windows 10 using Push-Button Reset
    You want to reset your device back to the way Dell shipped it to you, and Windows starts normally. Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE)
    You want to reset your device back to the way Dell shipped it to you, but Windows does not start. Reinstall Windows 10 to the Dell factory image using recovery media

    Back up your files with File History

    Before you attempt a refresh or reset of your operating system, Dell recommends that you back up your data using File History.

    Learn more about File History at Microsoft's Back up your files page.

     

    Videos

    How to Perform a System Restore in Windows in 10

    Duration: 01:06
    Closed captions: Available in multiple languages. Click the CC icon to change the Closed Caption language.

    How To Reset Your System within Windows 10

    Duration: 00:34
    Closed captions: English only

    Perform a System Restore in Windows 10

    To perform a System Restore, follow these steps:

    1. Click Start SLN297920_en_US__1WinKey, then type Control Panel.
       
    2. Search Control Panel for Recovery.
       
    3. Select Recovery > Open System Restore > Next.
       
    4. Choose the restore point that is related to the problematic app, driver, or update, and then select Next > Finish.
       
    Note: If you receive an error while using System Restore, see the article, "System Restore failed while restoring the directory from the restore point."

    Refresh your copy of Windows 10 without losing your data

    Windows 10 can reset all its computer files without affecting your personal data. Refresh does the following:

    • Reinstalls Windows 10 and keeps your personal files.
    • Removes apps and drivers you installed.
    • Removes changes that you made to settings.
    • Removes any apps your personal computer manufacturer installed. (If your personal computer came with Windows 10, apps from your personal computer manufacturer will be reinstalled.)

    To get started with a refresh of your computer files, follow these steps:

    1. Click Start SLN297920_en_US__1WinKey, then type "reset."
       
    2. Select Reset this PC (System Setting).
       
    3. Under Reset this PC, select Get Started.
       
    4. Select the option to Keep my files.
       
    5. Note any apps or drivers that must be reinstalled after the refresh has completed.
       
    6. Follow the on-screen instructions to complete the refresh process. This takes some time and your computer will restart.

     

    Restore your Dell computer using Windows Push-Button Reset

    If you would like to reset your computer to a clean Windows 10 version and remove all your files, follow these steps:

    Note: This is not a Dell factory image reset, this process reinstalls Windows 10 operating system, removes all your personal files, removes apps and drivers you installed, removes any changes that are made to settings, and removes any apps that Dell installed. Be sure you have backed up your files before beginning this task.

    Some Dell tablets may be configured to add Dell factory-installed software during this process.

    1. Click Start SLN297920_en_US__1WinKey, then type "reset."
       
    2. Select Reset this PC (System Setting).
       
    3. Under Reset this PC, select Get Started.
       
    4. Select the option to Remove everything.
       
    5. If you are keeping this computer, select Just remove my files. If you are recycling the computer, select Remove files and clean the drive.
       
    6. Follow the on-screen instructions to complete the reset process. This takes some time and your computer will restart.

     

    Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE)

    To reset your computer to the Dell factory image as it was originally shipped, including Dell factory-installed apps and software, follow these steps:
     

    Note: This step does not apply for devices that are shipped with less than 2 GB of memory and/or less than 32 GB of storage.
     
    Note: This process formats the hard drive and removes all data. Be sure you have backed up your files before beginning this task.
    1. Click Start SLN297920_en_US__1WinKey, then type "reset."
       
    2. Select Reset this PC (System Setting).
       
    3. Under Advanced Startup, select Restart now.
       
    4. At the Choose an option screen, select Troubleshoot.
       
    5. Select Factory Image Restore.
       
    6. Follow the on-screen instructions to complete the reset process. This takes some time and your computer will restart.

    From outside Windows

    After the third attempt to boot, the computer will automatically enter the Windows Recovery Environment (WinRE). Follow these steps to restore your operating system.

    1. At the Choose an option screen, select Troubleshoot.
     
    • At the Troubleshoot screen, select Factory Image Restore.
     

     

    Reinstall Windows 10 to the Dell factory image using recovery media

    Note: Customers who upgraded their device to Windows 10 from Windows 7 or Windows 8.1 must reinstall the original operating system that is provided with the computer and upgrade to Windows 10 again.
    • Follow the on-screen instructions to complete the reset process. This takes some time and your computer will restart.
     
    Note: Browse to the Media Backup page to get information about creating recovery disks for your Dell computer or downloading an image online.
     
    Note: This step does not apply for devices that are shipped with less than 2 GB of memory or less than 32 GB of storage.
     
    Note: This process formats the hard drive and removes all data. Be sure you have backed up your files prior to beginning this task.
    1. Insert the recovery media into a USB port or a DVD drive, depending on the format you used to create the recovery media.
       
    2. Power the computer off.
       
    3. Power the computer on. At the Dell logo screen, tap the F12 key several times until you see Preparing one time boot menu in the upper right corner of the screen.
       
    4. At the boot menu, select the device under UEFI BOOT that matches your media type (USB or DVD).
       
    5. Select your keyboard language.
       
    6. At the Choose an option screen, select Troubleshoot.
       
    7. Select Recover from a drive.
       
    8. Follow the on-screen instructions to complete the reset process. This takes some time and your computer will restart.

    Install or update Windows 10 drivers for your Dell computer

    Dell updates drivers, applications, and firmware to meet the demands of new software and hardware. Learn more about installing and updating drivers in the correct order by visiting the Drivers and Downloads FAQ's page.

    Additional information and useful links

    Below are some additional links that may be useful for customers wanting to reinstall their operating system:

    Resolution

    Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

    NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage not applicable.

    Article Properties

    Affected Product

    Inspiron 3452, Inspiron 15 7572, Inspiron 7580, Inspiron 3052, Inspiron 20 3064, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3452 AIO, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Inspiron 27 7775, Inspiron 3252, Inspiron 3268, Inspiron 3655Inspiron 3452, Inspiron 15 7572, Inspiron 7580, Inspiron 3052, Inspiron 20 3064, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3452 AIO, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Inspiron 27 7775, Inspiron 3252, Inspiron 3268, Inspiron 3655, Inspiron 3656, Inspiron 3668, Latitude 5290 2-in-1, Latitude 7290, Latitude 3390 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 3490, Latitude 5491, Latitude 7490, Latitude 3590, Latitude 5590, Latitude 5591, OptiPlex 3050 All-In-One, OptiPlex 3050, OptiPlex 3060, OptiPlex 5050, OptiPlex 5060, OptiPlex 5250 All-In-One, OptiPlex 7050, OptiPlex 7060, OptiPlex 7450 All-In-One, OptiPlex 7760 All-In-One, Vostro 5370, Vostro 14 3468, Vostro 5471, Vostro 15 3568, Vostro 3578, Vostro 15 5568, Vostro 3470, Vostro 3670, XPS 27 7760, XPS 8920See more

    Last Published Date

    06 Jul 2021

    Version

    10

    Article Type

    Solution

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