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AW610M, mystery, bug in AWCC?
I bought this AW610M mouse from Alienware. Firmware of the USB-Receiver and the mouse are up to date from the Dell support page.
In Alienware Command Center and directly in Windows 10 you can choose after which time limit in idle the display would turn off and the computer would go into stand by / sleep mode.
This works perfectly fine when the AW610M is not plugged into any USB Port, no matter if it is connected via cable or USB Bluetooth receiver. Display turn off /Sleep mode will also work with my older Logitech mouse connected via USB Bluetooth receiver.
But when the computer is connected to the AW610M either way, the display will randomly turn off but turn on again after a while (sometimes 2 sec, sometimes several minutes) and the computer will never ever go into sleep mode.
I have tested very many scenarios until now with my current Area-51m R2. I reinstalled Windows and Command Center, I changed timings in AWCC and in Windows directly, I deleted wake rights of the mouse in Windows power management, I deactivated any USB wake acceptance and I even tested this mouse with two more Area-51m R1 and one HP notebook. And everywhere it will install AWCC via Windows Store for mouse setup and these three computer will also never go into standby with the mouse connected.
So I thought maybe the computer thinks I am moving the mouse because the laser might be buggy, why I let it connected but turned it off at the bottom and I can’t believe it: The computers still won’t switch to stand-by.
After disconnecting the USB cable or USB receiver, either way, they will act like expected again. And as I said above, this also works perfectly fine with a Logitech mouse connected.
Is this a problem with this mouse? OR, and that is what I assume, an issue/bug with the Alienware Command Center Software, especially AWCC BackgroundServer, maybe? Because: Wenn I stop the process in Task manager, I won’t be able to adjust Power Settings in Command Center anymore, but the computer will switch into sleep mode even if the Alienware mouse is connected.
AG6585
27 Posts
2
January 20th, 2021 23:00
It is fixed now. After downloading the following, the sleep mode works as expected. Great. Thank you Dell, but it took way too long.
myrddin64
40 Posts
2
January 27th, 2021 17:00
Ok folks. I can confirm that the new gaming driver does complete the fix. If you make sure you have the latest install for AWCC and the OC Controls it works 100%.
1. Go to Dell driver page for your PC or hardware.
2. Download the latest AWCC installer. Read the details page for the installer and ensure you have the minimum required audio driver.
2. Get the latest OC Controls installer.
3. Look for the required driver (this is what makes it all work):
Alienware Gaming Peripheral driver to version v1.1.24.0 or later.
Once you get these all installed it will work.
In my case I found the old driver in device manager with a warning on it. I just uninstalled it leaving the new one (right click on the driver AWCC driver I think... and uninstall). I think if you uninstall the old driver first and then install the new one it will work fine. But check DM anyway to be sure.
AG6585
27 Posts
0
August 20th, 2020 04:00
Nobody who can try to verify my findings with an Alienware mouse?
Dell support team: Could you test this or verify that this is a bug in Command Center and that it will be fixed?
Or can anybody tell me where I can post software bugs to Dell so that a Dell specialist / programmer will take a look at it to improve the software?
Alienware Area-51 ALX 2006
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August 20th, 2020 14:00
It’s an Alienware Command center issue.
try updating it to the latest version and then let me know.
AG6585
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August 21st, 2020 04:00
Thanks for your reply. I have the last version installed but it does not work. Maybe the next version will solve this problem if Alienware works on it?
Alienware Area-51 ALX 2006
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August 21st, 2020 06:00
If it works on the next update then call it a day.
if it doesn’t work with the next update I’d suggest you download an older version,
XVDan
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August 22nd, 2020 13:00
I have the same problem.
https://www.reddit.com/r/Alienware/comments/iennzv/aw610_mouse_doesnt_let_my_laptop_go_idlestay_idle/
Alienware Area-51 ALX 2006
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August 22nd, 2020 16:00
Reddit said:
I have that same mouse using it on my Area-51m R2 and it doesn't have that issue.
Did you ensure you installed the latest Command Center and Mouse Drivers?
I recommend doing this:
Download the latest Alienware Command Center from this link: https://dl.dell.com/FOLDER06439511M/2/Alienware-Command-Center-Application_32DGD_WIN_5.2.91.0_A00.EXE?uid=3f2deff5-a2d5-4d16-29ab-213857bdbe53&fn=Alienware-Command-Center-Application_32DGD_WIN_5.2.91.0_A00.EXE
2) Download the latest Mouse Driver from this link: https://dl.dell.com/FOLDER06296235M/1/ACCSmartInstaller_99DT6_1.1.22.0_WN32_A00.exe?uid=3318eb0c-14bd-47f0-02bb-560500b77db6&fn=ACCSmartInstaller_99DT6_1.1.22.0_WN32_A00.exe
3) Make sure to right click on the files you just downloaded, go to Properties, then hit Unblock from the bottom right as it may be blocked since it was downloaded from the internet, if you don't do this before you run the file, then it may not install correctly.
To prevent this automatic blocking of files in the future so you don't have to go unblocking every file you download to ensure it runs properly, follow the guide in this thread:
http://forum.notebookreview.com/threads/are-you-sure-you-want-to-run-this-file-yes-or-no.825668/
4) Uninstall the command center completely using this guide to get rid of the leftovers = https://www.dell.com/support/article/en-us/sln303405/how-to-remove-and-reinstall-the-alienware-command-center?lang=en
5) Uninstall Alienware CC Components then reboot
6) Install Alienware Command Center then reboot
7) Install Alienware CC Components
Reboot
now see if it works
AG6585
27 Posts
0
August 23rd, 2020 03:00
Unfortunately it does not. As I wrote above, it happens with several systems, even with those which are freshly installed. And drivers and firmware are all up to date.
Alienware Area-51 ALX 2006
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August 26th, 2020 15:00
Darn. I’d wait till another update comes out.
myrddin64
40 Posts
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August 31st, 2020 10:00
I have the same issue, what I notice is that if I just install the Alienware Command Center and not the drivers for the mouse "ACCSmartInstaller_99DT6_1.1.22.0_WN32_A00" it works. So to recreate this, if you uninstall the ACC, and the mouse/keyboard interface reboot... then only install the ACC (skip the drivers for the mouse and keyboard) and then accept the fact that you don't see them in the ACC... ti works fine... but if you install the Alienware Gaming Peripheral driver - back to broken. I spent an entire weekend troubleshooting this crap... Come on Dell lets get this one fixed up
myrddin64
40 Posts
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August 31st, 2020 10:00
The package they have seems to install whatever it finds. For example, I just got the mouse driver... when I install the keyboard shows up too.
Alienware Area-51 ALX 2006
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August 31st, 2020 10:00
Can you try installing the mouse only?
Alienware Area-51 ALX 2006
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August 31st, 2020 11:00
That’s alright.
It’s good you can verify how it works tho for others.
myrddin64
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August 31st, 2020 11:00
I just reinstalled it all just to be sure.
1. uninstall ACC, also ACC Over Clock, and the driver package for the mouse/keyboard.
2. Reboot
3. Install ACC - reboot
4. Install overclock for ACC - reboot
5. Install driver pack - reboot
6. Set screen sleep to 1 min in fusion (after ACC loads up everything)
7. Wait for screen to sleep, moments later it will wake.
8. Uninstall the components package (mouse/keyboard) - reboot
9. wait for screen to sleep = works
so the problem is in the package that adds the drivers for the mouse and keyboard to ACC could just be the mouse since some of you are laptop owners. I have the 610 mouse and the 510 (I forget the new one) keyboard
for now I’ll keep as is, I’ll try another installer pack when the update it - I guess