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13 R3, Slow Boot, Black Screen and Keyboard is lit
Hello, I just got a Certified Refurbished Alienware 13 R3 with i5 Quad Core, 8GB Ram, GTX 1050 TI, FHD Screen.
It restarts and wakes from sleep very fast. But anytime I shut it down then turn it on. The screen is black, the keyboard and power button light up, the fans spin, for 1.5-2 minutes. Then The Alienware logo is on the screen and it boots to windows in about 10-20 seconds. I opened support Assist and updated the BIOS and drivers. It still is the same. I disabled superfetch. I will call support next week if I cant figure it out. Thank You!
dustinhxc
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9 Posts
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December 7th, 2018 03:00
Solved: motherboard
dustinhxc
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November 16th, 2018 02:00
I reseated the ram and it took the normal time the first boot. Then I disabled hibernation and fast startup.
Restarted it twice and it took the normal amount. But then I decided to try a shut down and power on. The black screen is gone, it goes straight to the Alienware logo loading screen!!
I then tried restart again and it’s fast again. So it must’ve had to apply the new hibernation-off setting that I changed in the registry. 23 seconds to power on. Or 36 to restart. Awesome. I shut it down after that.
I came back after 20 minutes of it being off and hit power on. **bleep** it is back to black screen 1 minute 30 seconds till Alienware logo. Then another 26 seconds till at windows desktop...
Did restart and it took the 2 minutes again. So it seems to be random..
MikeB2308
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November 16th, 2018 14:00
go into bios under "advanced" and then cpu peformance option...make it "disabled"....do nothing with the fans or anything else
dustinhxc
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November 17th, 2018 16:00
I finally gave in and called Alienware Tech Support. He ran a ton of tests on the Graphics Card, Etc.
*What ended up getting rid of the black blank boot screen.. BIOS. Secure Boot / Disabled.*
Went from 2 minutes flat to 28 seconds. I’ve tested it multiple times using shut down and restarting. Also my Quick Startup program finally says 28 second boot. Every method I tried before, it said 1 minute 47 seconds.
What’s funny is that I was going to try that option, but it gave me a warning message about are you sure you want to do this, you may need to reinstall windows. So I never did.. I don’t feel too insecure, since I use Webroot. It’s been my favorite non bloated virus program for a few years now.
Hopefully it doesn’t come back! *fingers crossed*
This was my first time using Dell Tech Support and it was pretty decent.
dustinhxc
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November 17th, 2018 16:00
I tried this and it didn’t fix the issue. Thank you for the reply though!
dustinhxc
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November 17th, 2018 20:00
Update the black boot screen is back.. 2 minutes to boot. **bleep**
Themanisfactor
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January 6th, 2020 01:00
Motherboard is faulty?
yclian
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March 5th, 2020 21:00
Hello, I'm having the same issue after Dell changed my motherboard recently. How did you solve it? Another new board?
dustinhxc
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March 5th, 2020 22:00
Dell replaced my computer for a different one. Boots up lightning quick.