Nebrime
Bronze

Alienware 15 R4 Overheating

Just opened up my replacement AW 15 R4 because the past three AW 15 R3s reached extremely high temperatures. I open the new one and this is what happens. It got so hot it shut down after not even a minute of gaming.overheat.pngLook at maximum temps... ridiculous.

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6 Replies
Moderator
Moderator

Re: Alienware 15 R4 Overheating

Hi @Nebrime,

As the coffeelake processor supports higher clock rate than kabylake or older processors, you may easily notice that the Alienware 15 R4 / 17 R5 generates more heat compared to previous generation platforms. Therefore Dell engineering optimized the system to tolerate higher temperature from design perspective, and the new specification for Alienware 15 R4 / 17 R5 is:

CPU peak temperature will be no greater than 100 degree C

CPU average temperature will be equal or less than 95 degree C

Anything under these figures will be normal for the Alienware 15 R4 / 17 R5.

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Nebrime
Bronze

Re: Alienware 15 R4 Overheating

And how long will the system operate at 95C before the motherboard gets cooked completely? That's what's happened to each of the replacement laptops I receive. Sure, they CAN operate at 95C, but it will only continue to function normally for a week until the system as a whole begins to fail.  

ThorDog650
Bronze

Re: Alienware 15 R4 Overheating

Same thing happens with my Alienware 15r3. Dell shipped me a replacement laptop that overheats more than the original one. Average temp of 99 degrees!

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briwilli
Copper

Re: Alienware 15 R4 Overheating

 I have to report that my AW 15 R4 is performing great, thermally.  I have the i9 chip, which runs into power limit throttling but that is it.  To reduce the power limit throttling, I undervolted by 130mv, and with that, when running heavily threaded applications I average between 75 - 80 c with fans in the quiet profile!

Maybe I won the silicon lottery with this CPU?

 

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alienRMH15
Copper

Re: Alienware 15 R4 Overheating

Hi all,

Just got my Alienware 15 R4 for about a month. Playing Assasin's Creed Origin for about 15 minutes, with cooling pad. Can this temperature be considered normal for this coffeelake? Seems too high to me. 

will this range of temperature affect my hardware in long run? 

_____________________________________________________________________

CPU peak temperature will be no greater than 100 degree C

CPU average temperature will be equal or less than 95 degree C

_________________________________________________________________

I'm currently running quite heavily for BF1, Fifa18, and AC Origins.

CPU temp 3July2018.PNG

 Thanks & hope to get support/advice from all.

 

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Re: Alienware 15 R4 Overheating

I have also got my Alienware 17 R5 with the i9 8950HK and my temps are between 93C to 97C when under high cpu usage. That's unacceptable for me. I am quite disappointed and recommend everybody to think twice before purchasing Alienware Laptops. In my opinion as an specialist most of the issue is related to bad thermal paste quality. I'd recommend DELL to call all users for a repaste using thermal grizzly kryonaut as some users reported at least 6 Celsius degrees less than the stock thermal paste used in the Alienware 17. Please, DELL, have some respect for your customers and start using thermal grizzly kryonaut as a stock thermal paste to avoid those nuisances for your users and also to you, because you will have less RMA calls, less returns, less replacements. I have just bought my Alienware 17 r5 and they are replacing it for a new unit. Seriously? better taking a serious feedback to your engineers. because overheating and poor thermal quality control is really hurting the brand. And this is nothing new, it's been happening since m17 series. You have an serious issue and your engineers looks like newbies or even incompetent because even your customers could fix the overheating issues. The only problem is that it's risky for the customer to repaste manually by themselves as they are unsure whether this poses a risk to warranty

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