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TheWolfIsDead
1 Message
0
15822
May 5th, 2018 19:00
17 R4, Speaker audio crackling, chirping issue
Hi guys, I've been at this for hours, and no solutions that others have found to work seem to be working for me. This problem just started at random yesterday. I was listening to music on YouTube and all the sudden my right internal speaker started making this crackling/chirping sound. I had to mute the sound entirely because it would persist with all volumes, but soften as the sound lowered. Sometimes, even when the speakers were on mute it would persist at random for about 10 seconds, then stop.
I've tried almost everything that others have tried. A solution that I thought was working was when I changed Realtek Audio to High Definition. That stops the crackling sound, but at higher volumes it starts to sound choppy. With this HD setting, it also started to make problems with headphones in. The option before didn't seem to distort anything with headphones. I really don't want to use headphones 24/7, I enjoy listening through my speakers.
Others with this problem have been able to solve it without replacing anything internally. I'm looking for a solution to do the same.
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Alienware-Tammy
81 Posts
15100
0
Posted May 8th, 2018 15:00
Hi @TheWolfIsDead!
We are sorry to hear about your problem. Let's try these procedures:
- Check your Speaker/Headphone configuration
- Right Click on the sound icon at the lower right hand side of the screen
- Click Playback devices
- Right Click on your speakers
- Click Configure Speakers
- Follow the setup wizard
- Make sure you BIOS is up to date. Follow our article on How to run a BIOS update on an Alienware Computer
- Download and install the latest Audio Driver from our Drivers Page
- Try other set of speakers
Let us know how it goes
- Check your Speaker/Headphone configuration
baronvontito
4 Posts
14024
0
Posted September 18th, 2018 20:00
I have the same issue with my Alienware 15 R3, also read about this in several posts!
Allready tried everything above, How should i proceed aswell?
FarLawyer0
1 Message
13232
4
Posted November 4th, 2018 18:00
What is wrong with the Dell support that when an obvious widespread hardware/software issue with THEIR OWN technology appears their best advice is to turn it off and back on again? Then apparently they just pretend like it isn't happening anymore EVEN THOUGH no solution was ever found or is in sight. Instead they choose to let their customers continue with broken products that they don't plan on fixing because it would be easier to go away. This post was made almost 6 months ago and many other posts were made in other locations but hmm no one cares about it for more than 5 minutes even though it is an inherent problem? Is this a joke to you? I also have the same problem if you didn't guess, but who cares! clearly not the Dell/Alienware support team. I'm not even angry that this one specific problem that many people had wasn't solved, I'm angry because this happens with every single problem that comes into your hands. The only time these actually get solved is when the community is lucky enough to be blessed by OTHER COMMUNITY MEMBERS that also had the problem and managed to find a solution. Lucky us that someone was able to find a minor fix or we would all be listening to blaring sounds like our computer is about to explode and not knowing what to do. PLEASE FIX THIS
PouyaTiger
10 Posts
13204
0
Posted November 5th, 2018 05:00
Hi
If you used different audio mix configuration setting for your external speakers and then used the same configuration for your laptop speakers and forgot to change to default...your speakers are probably dead
Have the same issue. No resolution even after waiting for a year for a fix via driver update and after tearing apart the internet. Alienware is known for messing up hardware but there's usually workarounds or something, but this is just unbearable! Thinking of selling this and going a different direction.
Bright_sector
2 Posts
4667
0
Posted November 19th, 2018 09:00
I got the same problem, this is so sad. I always wanted an alienware PC in my life and paid $2k for it and now that I had it for 1 year all these problems happened.
1. Annoying right Speaker noise
2. While I'm using my PC for anything, all of a sudden starts beeping and beeping. Unbelievable.( This happened because I left my laptop running overnight) still this is not normal.
I just build an gaming PC for my cousin, so trust me I have experience with computers And the reason why I got a alienware laptop is to taking it everywhere with me.
Honestly dell has to do something about this, if it was only one PC I get it. But it's all of us.
I will reinstall my operating system to see if the issues is fixed. If not than I have to replace my right speaker.
denzbs
1 Rookie
•
54 Posts
15110
0
Posted May 8th, 2018 10:00
i have same issue plz post solution