Area-51m R2, turns off suddenly

Hi @Grace20   welcome to this user to user discussion forum. This is not Dell Support. 

Open Reliability Monitor which provides a timeline of what problems are detected by Windows. Click on the problem that turns off your system for more detail. If you cannot recall when this problem occurs, you may have to click on a few days until the most likely candidate is revealed. If your system shuts down many times on a particular day, focus on that day with its many problems, and the one that occurs most will be the root cause (hopefully). 

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Grace20,

To assist our users in troubleshooting, does the issue only happen when the two external AC power adapters are NOT attached?

Thank you, I opened the Reliability Monitor ,

I think the more recently was this one, but what do you know think I can do ?

Also I have this "critical events". But I don't know much about technical issues.

My laptop is almost brand new I recently bought it, I got it in october. So, it shouldn't give me problems I think.

Hi @Grace20  thank you for sharing update. 

Oh, your Area-51m R2 continues to be under first year Dell Warranty. Please raise an online fault ticket, so that Dell Support knows that there is problem and will fix it under warranty for you. @DELL-Cares 

Your thread is posted on user to user discussion forum and this is not Dell Support. 

Thank you I'll contact Dell support.

Hi,

I'm having the same issue now with my 51m r2, but have no more warranty, can you share what was the cause and resolution?

Hi @luhwiz welcome to this free user-to-user Alienware laptop discussion forum. 

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