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February 27th, 2020 05:00

I will forever advocate against Alienware!

So this is a fun little story. I bought an Alienware R13 Back in 2016, and was disappointed immediately, but didn't have many other choices. So I stuck with it. I found out it couldn't run BASIC games even with the specs it had. I had to upgrade the ram out of pocket just to run simple games. I was thoroughly disappointed and rightfully so. As time went on the computer kept crashing and breaking down and when I called Alienware, they wanted $200 just to hear my case. That alone is something you should NEVER do as a company. So I was forced to stick with it even though I wanted to throw it out of the window.  Games such as League of Legends and Overwatch, simple games that are easy on your graphics, were to much for this computer. I am still stuck with it today and when I say I hate this computer and will advocate against this company. I mean it. I have already explained to multiple friends who planned on buying Alienware computers not to and why. The final nail in the coffin was when I took this computer to a shop to get the parts looked at. After looking at the parts of the computer. He said "Minus the ram and the graphics card, I can buy everything inside this computer for $50 out of my pocket right now online" So Minus the ram I payed for myself, and the graphics card that came with the computer, EVERYTHING WAS $50 BUCKS. The hard drive is some Chinese worthless  as well! He showed me the hard drive right out of my computer and it was on the site he showed me for $6. How the do you get off charging people $1,300 for a computer that is worth no more than $300 saying "Oh but it's an Alienware meant for gaming!" Not a chance. 

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February 27th, 2020 17:00

If you bought it from Dell and it was in warranty then you would not have to pay for them to look at it. It sounds like you either bough it from third party or it was out of warranty when your issues started.

The 13 model machines did not have MXM graphics cards so he couldn't have bought this separately anyway. The CPU and GPU and soldered to the motherboard. Second hand boards sell for about $450 for the 13 R3 these days.

 

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