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12 Posts

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April 16th, 2023 13:00

m15 R2, problem with Tron lights, alien heads, battery and query rollback bios

Hello, I hope you can help me with the following questions:

When I turn on the laptop, a message appears in which it says that the battery has had several problems that it is damaged and must be replaced (I have already made the purchase, the spare part arrives these days), but I have noticed that both the Tron and the alien head on the lid and on the power head (the color is very weak) of the laptop do not turn on, and my doubt is if this is due to battery failure. Or maybe it is a bios problem since it was updated through windows update and at one of those moments I saw that the lights in the back do not turn on, the bios version is 1.21.0, I want to know if I can downgrade to one much older version and be able to rule out the bios problem, and in the case of being able to do it, which bios version is the right one to avoid leaving the laptop useless.

Thanks for the help (My equipment is out of warranty besides that I live in Ecuador)

1 Rookie

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12 Posts

April 21st, 2023 08:00

Fixed

All that has happened is because of the battery problem, once replaced with the new one, all the lights on the tron, and the alien heads have lighted up again, Thanks for the help

9 Technologist

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6.1K Posts

April 16th, 2023 20:00

Hi @hanzox5 welcome to this free user-to-user Alienware laptop discussion forum. 

System BIOS version 1.21.0 Important Information Once the BIOS is upgraded, you cannot downgrade the BIOS to version 1.6.0 or earlier due to downgrade restrictions. Please click on BIOS Older versions to see downgrade options. (The 11 Apr 2023 BIOS version 1.22.0 is available.) 

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12 Posts

April 17th, 2023 06:00

Thanks for you time...

On the Bios page it states that: Once the BIOS is updated, you will not be able to downgrade to version 1.6.0 or earlier due to downgrade restrictions. 

With this I must understand that I cannot downgrade from version 1.6.0 to 1.0.0. or with that it also implies that I cannot downgrade to versions 1.10.0 or 1.15.0 or 1.16.1 either

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