Hello, 

I own an Area-51m R1 I9-9900k and RTX 2080. About few weeks after receiving the unit, I noticed online videos stuttering while playing on all internet navigators. After few months back a forward with the support, they decided they'd do a motherboard replacement, it took about a month to send since we were in epidemic times.

The replacement was successful till some days ago. While gaming ( on not very demanding games), I was getting randomly while screens for few seconds (about 3 seconds), the luminosity went up to max (impossible to change it after that occurred, function key to control luminosity was working, you could see the luminosity bar going up and down but no physical change) and the game itself turned white, with sound and interactions possible without seeing any image. Till now no big deal, I tried to convince myself it's was the game's fault and didn't want to bother the support. 

But few days ago, I started having some random black screens, (the image just cuts off with the screen lighting still on, keyboards still lit up. touchpad working) the black screen lasted for about 30 to 40 seconds, then the backlight of the screen turn off, then starts again with image. Giving me a 5 to 10 seconds time to interact with my laptop, the same things happened again in a infinite loop of:

Screen turn black with backlight on > Screen turns off > Screen turns back on normally > Repeat 
The timing is respectively as so:
15 to 45 seconds (sometimes even longer) > 3 to 6 seconds  > 10 to 15 seconds > Repeat

I thought, well this is probably some graphic driver's issue, so I patiently, waited for that 15 seconds each minutes where i could interact with my unit to try and update the drivers, it took me about an hour> nothing changed.

I thought, well, maybe that's windows. Did the updates > nothing.

Knowing that I was getting random restarts everytime.

Then i decided, we'll maybe it's in the windows copy itself, let's restore it. I reinstalled windows. and during the installation, I was getting the same problem.

This is a $3700 unit, and it's my second time having issues. I'm so mad.

And this problem I had since Monday but on Thursday it made my unit unusable. Created a ticket to the support on Thursday, no answer on Friday. So I'm spending the whole weekend not doing much, not working since I'm working from home, and not gaming.

I know the repair is gonna take awhile so I can't do my job. I'll have to borrow a friend's laptop.

Knowing the amount I paid for my unit, kind of a shame to get those problems, for a laptop that's supposed to be the best on the market.

Should/Can I request a replacement unit? If Yes how can I do that?

Because I'm not a big fan of my laptop being opened every time, even by Dell.