I have an area 51m that came with a 2060 gpu. I ordered a 2080 upgrade from a dell sales person and asked if there was anything else I needed. I was not told anything else was needed. When my order arrived, it was the gpu alone. I figured the current thermal solution inside with the 2060 must be universal for the 2080. This was incorrect. Today I talked to an alienware technician who confirmed this, and a dell sales rep who also confirmed that I should have gotten the gpu, thermal solution, and additional power adapter.

I only paid for the gpu, but why would they have allowed that sale to happen when I asked for everything I needed? I asked the sales rep today if I could buy the 2080 thermal heatsink/solution, and he said Dell doesn't sell them separately. How is this my fault? My gpu is 6 days out of return period, and I can't get an official part from Dell, because they made an error selling me the gpu alone. I have the emails with the original rep that confirm that I specifically asked for the "2080 upgrade kit". The sales rep today said that original person made a mistake, and that they should have told me the 2070 is better suited for my machine, not the 2080. regardless due to heat issues with the 2080.

So my only options are to hope that Dell will take back this 2080, so I can buy the 2070 upgrade kit, the correct thing I should have been sold when I asked. Otherwise I have to keep this 2080, which is shutting the entire system down when it overheats, and hope to god I can find an aftermarket cooling solution that isn't bogus.

This is the most ridiculous thing, to not sell me the correct part in the first place when they have my full information (I bought the area 51m from dell), and then to not allow me to buy the correct part for what I purchased. I'm just, out of my mind with how crazy this situation is.