m15 R2, Brand new, keeps freezing intermittently

Same thing is happening too mee

I am having the same problem with my brand new machine. The freezing can happen at any time, for example just as I am mousing across the desktop with no applications open. I have been trying to see whether something in the background is running, for example an update or search indexing, but nothing in particular looks suspicious.

I seem to be experiencing the same problem- has frozen several times today requiring a hard restart.  Just tried to run Alienware maintenance app and it froze up at 23% checking drivers and downloads.  Seriously ticked off- getting ready to make yet another hard restart and put in a support ticket.

My Alienware m15 R2 stutters intermittently with system interrupts consuming 100 percent of the processor.
Core i7 9750H, RTX 2060, 4k oled
Mouse lags, scrolling in file explorer is not smooth.

Hello, we are sorry to hear you're experiencing this issue with your M15 R2, can you please send us a private message with your service tag in order to check the system specs and assist you further? 

I just bought an m15 and I am seeing the same problem. During normal operation not running a game, the system will freeze for 10 to as much as 30 seconds where I can't use the mouse or have keyboard interaction. I have also had the occurrence of where the system will go to sleep after only a few minutes of operation. I have set the timing such that the computer should not go to sleep for 30 min. I am actively working and the system goes to sleep.  It takes a couple of presses of the power button and then I have to enter my pin again to actually log-in. I have several other windows 10 machines and none of them have ever exhibited this type of behavior. I have not tried to disable any of the built in Alienware software but since normal Windows 10 does not do this, I hope it is their software and not the hardware.  Another thing I am experiencing is that I get a battery critically low message when the battery has about 98 percent capacity and it indicates I have more than 3 and 1/2 hours remaining. For about a 4K$ purchase this is abysmal. I have used many other Dell machines and have not experiences anything like this on a premium computer before.

I'm not sure but I think I'm performing the same issue actually! Need your help Dell.. 

my new m15 is now freezing needing a hard rest to come out of it, was working fine until i sent it in to dell to replace the motherboard that fried now i cant play a single game for 15 minutes without it freezing. already sent in the laptop twice once for the mother board and the freezing issue was told nothing is wrong.

Same here! This tends to happen during normal operation, not necessarily fancy games, although I do play some as well as run 3D modeling and rendering programs.

Sometimes the whole screen will freeze and be totally unresponsive for a few seconds, as someone else noted. Sometimes the mouse is responsive but nothing can be clicked and nothing is moving. Sometimes the icons in the task bar disappear! They're still there, I can hover over them and the underline appears, I can click them to open the programs... but the icons are just gone. And this most recent time... not only did the current process freeze, when I opened the task manager it showed no processes running and upon expanding the task manager... the task manager froze before loading any info. (I took a picture, Dell!) And there it sat for a good 10 minutes until I gave up and hard reset.

The frequency this happens is annoying and the worrisome. I'm an architect... what if I lose an hour of work because it stopped saving before it crashes? This is absolutely unacceptable for a brand new computer. I will call tech support when they open tomorrow, but please, if anyone knows anything at all, post away!

Added: There seems to be some connection to the Alienware Control Center thingy. It's constantly trying to update or add something, and at least 2 occasions of freezing (including just today) happened after an update + clicking something in the Alienware program. Like... anything. This time I had it auto-sense my games, add them to the library, and I clicked on one BOOM frozen.

When the RTX2080 usage > 30% the laptop freezes completely. I'm on Ubuntu 18 on my side and never encountered such bizzare things....

I have the same problem. My m15 freezes so many times everyday since the second day that I got it. It’s weird because it never happens when I’m playing game. However, if I watch videos or browse the web, the screen will suddenly freezes. I cannot click anything, cannot move my mouse. I cannot even close the laptop or press the power button to let it sleeps. The only thing I can do is press the power button for 5 second or longer to make it forced shutdown.

Same issue here.  Just over 1 month old.  Only hard reset solves it.  Happens multiple times a day.  This is my 3rd Alienware M15, I had an R1 that had minor issues, an R2 that had thermal issues and burned up, now this.  This is my last Alienware laptop.