m15 R7, is it normal for Dell to care so little?

Question

I own a Dell m15 R7 12th gen i7, 64GB ram, 3070 etc..

You would think it is fast and would handle even basic tasks well?
No it doesn't. It is slow and runs very hot even just watching YouTube or editing a word doc.

Now onto the real life examples. I also own a
MSI GE66 10th gen i7, 2070 64gb ram,
Aero 15x 9th gen i7, 32g ram, 1070
MSI GS 6th gen i7, 32g ram, 970m

Playing World of Warcraft Ultra settings
M17R5 60 FPS max, throttles down to 4 (yes) 4FPS
GE66 118FPS never falls below 100FPS
Aero 81 FPS never falls below 50FPS
GS 60FPS and throttles down to 31 FPS

How is it even an machine that is 6+ years older out performs my brand new Alienware? And this is not even a game like Cyber Punk which by the way the Alienware couldn't get above 30FPS without ray tracing! You call Dell support and they don't do seem to care.

I plan to begin posting YouTube and rumble videos soon showing this disgraceful machine. Maybe then Dell will care enough to even bother to help fix this issue.

crimsom · Answer

Hi @Kitayel welcome to this free user-to-user Alienware laptop discussion forum.

Within the first 30 days there is option to Reject the new Alienware m15 R7 laptop that was delivered with faults. Dell Refund policy, New vs Refurbished - Dell Community. The best option is to request a full refund, as soon as possible.

mattyb3 · Answer

What exactly was the response you got from Dell Support? You obviously have a issue so they should be sending a tech out to look at it. I'd be interested to know what they have told you.

Kitayel · Answer

Except it was bought in December and due to illness (a stroke) was not opened until late Feb. I'm past the 30 days through no fault of my own.

Kitayel · Answer

And now the chat bot stopped responding from this thread. It requested pics of the service tag and then stopped responding after I sent what it wanted.

Kitayel · Answer

The usual stuff.

1) dell assistant and make sure all drivers are up to date.

2) make sure windows is up to date

3) here is latest bios flash your bios

4) try these bios settings

5) try these nvidea settings

6) ...... nothing

I've provided the service tag and everything they ask for each time they ask..

mattyb3 · Answer

@Kitayel I'll shoot you a PM if that's ok. I have a more direct option to Alienware for you than a bot.

Alienware

m15 R7, is it normal for Dell to care so little?

Was this post helpful?