Solved!
Go to Solutionm17 R4, Windows 11, AWCC Fusion CPU tab missing
Hi
I just upgraded from Windows 10 to Windows 11 (it appeared automatically in windows update).
On Windows 10 I had a moderate Undervolting-Setting through Alienware Control Center applied. That significantly reduced noise and thermals.
No with Windows 11 that CPU tab is completely missing and I can only see the GPU, not even RAM.
Anyone an idea what that could be ?
Thanks in advance!
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Posted January 26th, 2022 23:00
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0
Posted March 13th, 2022 14:00
Were you able to resolve the issue? I am facing this same issue with my Alienware X17 R1. In windows 11 my CPU and Ram information has disappear. Overclocking is also not working. I have tried to uninstall and re-install Command Center but that didn't fix the issue.
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Posted March 13th, 2022 16:00
Hi @cedrxs the Dell AWCC Version 5.4.16.0 <ADMIN NOTE: Broken link has been removed from this post by Dell> application requires the OC Controls Version 1.3.60.1380 application to enable the AWCC’s Fusion tab. After Restart (not Shut Down) the installed AWCC application should prompt user to install the OC Controls application, followed by Restart. User can manually install the OC Controls application by visiting support for Alienware m17 R4, Drivers & Downloads
Before AWCC and OC Controls updates are installed, the old version must be fully removed using Revo Uninstaller Free to remove application, followed by Advanced Scan to remove all legacy files, followed by Restart (not Shut Down).
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[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2356
1
Posted March 13th, 2022 17:00
@thefranix check my reply to @cedrxs
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Posted March 14th, 2022 00:00
Yes that did it for me as well!
Thank you so much!
But how can this feature of windows, which is actually one I need for my daily business, especially WSL, disable such crucial features of a performance optimized laptop ?
That sounds more like a bug that alienware/dell need to resolve rather quickly
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Posted March 14th, 2022 04:00
Hi @RPT943 still learning about windows, and these features were previously unknown.
My Alienware 17 R5 laptop is stuck in dark mode and the AWCC FX tab fails to load. It has long been speculated that windows settings directly interfere with AWCC. A few years ago, Microsoft was given online remote access to laptop, but they did not find how to fix AWCC FX tab problem. Now went to look at a) "virtual machine platform", b) "windows hypervisor platform", and c) "core isolation" only to find that these settings were not enabled. So the mystery why all the factory installed LED lights are not acknowledged by AWCC continues to await a solution. Kind regards.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2020
1
Posted March 14th, 2022 05:00
Thank you @RPT943 Virtualization based security was the issue.
I had to disable below windows features to make CC work...ContainersGuarded HostHyper-V and all sub-componentsVirtual Machine PlatformWindows Hypervisor PlatformWindows SandboxWindows Subsystem for Linux787
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Posted March 15th, 2022 15:00
Hi @thefranix thank you for sharing the list to disable to get AWCC Fusion tab to work.
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RPT943
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Posted March 13th, 2022 17:00
@cedrxs I had THE EXACT SAME ISSUE.
this is how i fixed it
Hit WIN+R and type "msinfo32" and check to see if "Virtualization based security" is enabled/running. if its running, then hit the magnifying glass on the start menu and type "turn windows features on or off" and in the list look for "virtual machine platform" and "windows hypervisor platform" and make sure they are unchecked and hit OK. also go to the magnifying glass in the start menu and type "core isolation" and make sure memory integrity is OFF. then restart your system.
these windows settings directly interfere with AWCC.