Backups are failing with Timedout errors

Question

Hello All We have few clients which are failing with timed out errors and after I see the logs it looks like VSS errors , when I am checking with my windows team they were not doing anything and we just run on demand backup which is getting completed successfully. here my concern is why the scheduled backups are failing with VSS errors and after that On demand backups are completing . My Avamar version is 7.0 Clients are Windows 2008 I have already raised a case with EMC guys last 4 days  back but no one has contacted me , even I am worried now for that if that is a case how EMC Support people will support for any critical issues Reference ticket number -63968984

SrinivasBackup · Answer

2014-06-2418:46:42 avvss Info <8334>: VSS: Creating vss version 6.0 or greaterobject 2014-06-2418:46:42 avvss Info <8871>: Gathering writer metadata... 2014-06-2418:46:43 avvss Error <0000>: Can not continuedisaster recovery backup because the System Writer is not present, exiting. 2014-06-2418:46:43 avvss Info <9772>: Starting graceful (staged) termination, Cannot continue disaster recovery backup because the System Writer is not present, 2014-03-0200:38:54 avtar Info <16281>: Not traversing 'c:\Documents and Settings'since it's of type 'REPARSE_SYSTEM_DIR_JUNCTION' 2014-03-0200:39:07 avtar Info <7061>: Canceled by '3015-VSS' - exiting... 2014-03-0200:39:07 avtar Info <9772>: Starting graceful (staged) termination,cancel request (wrap-up stage) 2014-03-0200:40:35 avtar Info <7202>: Backup CANCELED,wrapping-up session with Server 2014-03-0200:43:37 avtar Info <0000>: Entering the 'final' phase of termination,timer trigger 2014-03-0200:49:09 avtar FATAL <12477>: WATCHDOGTIMEOUT (cancellation exceeded 600 secs): Exiting with code=536870925 014-06-2421:00:11 avtar Info <7202>: Backup CANCELED,wrapping-up session with Server 2014-06-2421:00:11 avtar Info <11035>: Reading 130 user profiles 2014-06-2421:00:11 avtar Warning <0000>: Could not get DNS domain name for domainNT AUTHORITY; error 1212 code 1212: The format of the specified domain name isinvalid 2014-06-2421:00:14 avtar Warning <0000>: Could not get DNS domain name for domain*********; error 1355 code 1355: The specified domain either does not existor could not be contacted 2014-06-2421:00:14 avtar Info <11036>: Done reading user profiles 2014-06-2421:00:15 avtar Info <17971>: Errors, cancellation or termination causedthe backup to not be posted on the DDR 2014-06-2421:00:15 avtar Error <15101>: Backupcompletion failed due to DDR 'Not Ready' state 2014-06-2421:00:15 avtar Error <15085>: Backup notcompleted properly on server. ************.=and ************: time out error.

pawankumawat · Answer

Hello Srinivas,

You should be contacted by EMC support engineer soon. Meanwhile could you please post here complete error message. VSS errors are very common on windows machine. Complete error message would be helpful to investigate in right direction.

Regards,

Pawan

pawankumawat · Answer

Hello,

Thanks for information. Please try following KB. Hopefully you will be able to fix this issue -

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000nP0

Let me know if you need any help.

Regards,

Pawan

DELL-Leo · Answer

Hey,

If you cannot open Pwan posted KB, please refer the following contents.

This is likely to be a windows problem. Please refer below two KB try to resolve the issue.

You cannot back up the system state on a computer that is running Windows Server 2008 R2 or Windows Server 2012

System State backup using Windows Server Backup fails with error: System writer is not found in the backup

If the above KB does not fix the issue, please open a support request.

Hope this helps!

Avamar

Was this post helpful?