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MShadow
2 Iron

Error 3014 Image Backup

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I'm getting the following errors, and I have no idea why. They happen on different servers each night. When I re-run the backup job, it completes without error. Any suggestions?

Avamar 7.2.0-401

2016-01-03 16:01:39 avvcbimage Info <16041>: VDDK:VixDiskLibVim: Error 3014 (listener error VmodlVimFaultInvalidLogin).

2016-01-03 16:01:39 avvcbimage Warning <16041>: VDDK:VixDiskLibVim: Login failure. Callback error 3014 at 2434.

2016-01-03 16:01:39 avvcbimage Info <16041>: VDDK:VixDiskLibVim: Failed to find the VM. Error 3014 at 2506.

2016-01-03 16:01:39 avvcbimage Info <16041>: VDDK:VixDiskLibVim: VixDiskLibVim_FreeNfcTicket: Free NFC ticket.

2016-01-03 16:01:39 avvcbimage Info <16041>: VDDK:VixDiskLib: Error occurred when obtaining NFC ticket for: [DS-NFS-Container] SERVER/SERVER.vmdk. Error 3014 (Insufficient permissions in the host operating system) (fault InvalidLogin, type VmodlVimFaultInvalidLogin, reason: (none given), translated to 3014) at 4515.

2016-01-03 16:01:39 avvcbimage Info <16041>: VDDK:VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [DS-NFS-Container] SERVER/SERVER.vmdk. Error 3014 (Insufficient permissions in the host operating system) (fault InvalidLogin, type VmodlVimFaultInvalidLogin, reason: (none given), translated to 3014) at 4669.

2016-01-03 16:01:39 avvcbimage Info <16041>: VDDK:VixDiskLib: VixDiskLib_Open: Cannot open disk [DS-NFS-Container] SERVER/SERVER.vmdk. Error 3014 (Insufficient permissions in the host operating system) at 4707.

2016-01-03 16:01:39 avvcbimage Error <0000>: [IMG0008] Failed to connect to virtual disk [DS-NFS-Container] SERVER/SERVER.vmdk (3014) (3014) Insufficient permissions in the host operating system

2016-01-03 16:01:39 avvcbimage Info <19644>: Connecting virtual disk [DS-NFS-Container] SERVER/SERVER.vmdk

2016-01-03 16:01:39 avvcbimage Error <0000>: [IMG0008] VixDiskLib_Open([DS-NFS-Container] SERVER/SERVER.vmdk) returned (3014) Insufficient permissions in the host operating system

2016-01-03 16:01:39 avvcbimage Info <9772>: Starting graceful (staged) termination, VixDiskLib_Open attempt to connect to virtual disk failed (wrap-up stage)

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ionthegeek
4 Beryllium

Re: Error 3014 Image Backup

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The messages here indicate an authentication issue. If the issue only happens during peak load, it's possible that authentication with vCenter is timing out, leading to the subsequent failures. I'd recommend checking the performance metrics for your vCenter.

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ionthegeek
4 Beryllium

Re: Error 3014 Image Backup

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The messages here indicate an authentication issue. If the issue only happens during peak load, it's possible that authentication with vCenter is timing out, leading to the subsequent failures. I'd recommend checking the performance metrics for your vCenter.

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Re: Error 3014 Image Backup

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Are you doing a quiesced backup of vCenter?  Quiescing will freeze a VM for up to 1 minute.  If Avamar tries to log into vCenter during while it is frozen you will see intermittent failures.  Also if Active Directory or DNS servers are frozen during backup window similar intermittent issues can happen.

MShadow
2 Iron

Re: Error 3014 Image Backup

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Thanks guys.

I think Ian is spot on, but you are both right.

I am not performing a quiesced backup of vCenter. However, the backups are taking a longer time than they should. Some servers are failing with the error mentioned here. Others are failing because the DC server is taking too long to remove the snapshot ostensibly because the backup is taking longer and thus the changes take longer to commit.

It all seems to boil down to performance

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