Exchange2010 - Avamar Windows Cluster Configuration

Question

Hello, At the end of the wizard 'Avamar Windows Cluster Configuration' I got the message : 'Unable to install the EMC Avamar Clients' I have followed the documentation : EMC Avamar 6.1 for Exchange VSS User Guide.      Created the AvamarBackupUser with the tool      Created the Share file 'DAG_var' The architecture of my lab is : 3 Exchanges servers. Exchange1 has CAS and Hub rôle Exchange2 Mailbox database Exchange3 Mailbox database. This is the View Detailed Report : [2013-08-30  16:48:49] [line:   777 ClusterTool_workflow:: construct_plugin_cmd] Successfully generated \exchange2\DAG_var\avexvss.cmd [2013-08-30  16:48:49] [line:   494 ClusterTool_workflow::install_agent_service_on_nodes] Creating windows service - local path: 'C:\Program Files\avs\bin\avagent.exe' /ServiceStart, service name: Avagent for Dag1, display name: EMC backup agent for Dag1 [2013-08-30  16:48:49] [line:  1049 ClusterTool_workflow::is_agent_installed] [OpenService returns NULL handle] 'Avagent for Dag1' does not exist on Exchange2. [2013-08-30  16:48:49] [line:   522 ClusterTool_workflow::install_agent_service_on_nodes] Creating Windows service 'Avagent for Dag1' for Avamar CSV Client on node: Exchange2 [2013-08-30  16:48:49] [line:  1049 ClusterTool_workflow::is_agent_installed] [OpenService returns NULL handle] 'Avagent for Dag1' does not exist on EXCHANGE3. [2013-08-30  16:48:49] [line:   522 ClusterTool_workflow::install_agent_service_on_nodes] Creating Windows service 'Avagent for Dag1' for Avamar CSV Client on node: EXCHANGE3 [2013-08-30  16:48:54] [line:   652 ClusterTool_workflow::create_agent_resource_in_group] Creating Avagent resource for Dag1 with parameters:--service --mcsaddr=xxx.yyy.ch --netbind=. --dpndomain=/P_TEST --vardir=\exchange2\DAG_var --logfile='\exchange2\DAG_var\avagent.log' --pin_include=avexvss.pin,windows.pin --hostname=Dag1 --agentlocalport=28003 --federated [2013-08-30  16:48:54] [line:   703 ClusterTool_workflow::StartBackupAgent] Starting Avamar Cluster Backup resource: Avagent resource for Dag1 [2013-08-30  16:49:02] [line:   710 ClusterTool_workflow::StartBackupAgent] Could not start Backup Agent Service (Avagent resource for Dag1)! [2013-08-30  16:49:02] [line:   209 ClusterTool_workflow::install_agent] Cannot start the cluster resource agent Avagent resource for Dag1 [2013-08-30  16:49:02] [line:   227 ClusterTool_workflow::install_agent] Error in [StartBackupAgent]  [2013-08-30  16:49:02] [line:   232 ClusterTool_workflow::install_agent] Clean up the configurations [2013-08-30  16:49:02] [line:   419 ClusterTool_workflow::uninstall_agent_run] Setting --uninstall option to Avamar service startup parameters [2013-08-30  16:49:02] [line:   423 ClusterTool_workflow::uninstall_agent_run] ChangeAvamarServiceSturtupPar returned: SUCCESS [2013-08-30  16:49:18] [line:   803 ClusterTool_workflow::delete_cid_bin_file] Try to delete cid.bin file from path: \exchange2\DAG_var\cid.bin [2013-08-30  16:49:18] [line:   446 ClusterTool_workflow::uninstall_agent_run] DestroyClusterGroup EMC Backup Agent for 'Dag1' returned: SUCCESS [2013-08-30  16:49:18] [line:   453 ClusterTool_workflow::uninstall_agent_run] Removing Avamar service (Avagent for Dag1) on node : Exchange2 [2013-08-30  16:49:18] [line:   461 ClusterTool_workflow::uninstall_agent_run] Service Avagent for Dag1 deleted on node Exchange2 - OK! [2013-08-30  16:49:18] [line:   453 ClusterTool_workflow::uninstall_agent_run] Removing Avamar service (Avagent for Dag1) on node : EXCHANGE3 [2013-08-30  16:49:18] [line:   461 ClusterTool_workflow::uninstall_agent_run] Service Avagent for Dag1 deleted on node EXCHANGE3 - OK!

Anthony Dzikiew · Answer

Unfortunately I dont have an answer for you, but I am experiencing the same issue. We are in the process of implementing Avamar and I am struggling with the Cluster Tool Config just as you describe. We have a DAG split across two sites. One acts as the active and the other the passive. We want to back up the passive. I tried the Cluster Config on both the active and passive nodes with the same results.

I had one EMC support call where the tech started with what appeared to be a bunch of trial and error attempts. He wanted me to failover and at that point I had to cut him loose. We can risk this kind of troubleshooting in a production environment. I would much rather have the cookbook resolution for what has to be done.

Did you ever get the issue resolved ? I would appreciate any info if you did.

jgraul · Answer

Was your implementation ever completed successfully? We are going to do the same thing with our split site and backing up from the passive site only.

NikolausHr · Answer

We seem to have the same issue with Exchange 2013 -&#xa0; did you ever find a solution?

NOBAMA · Answer

I'm having the same issue on an Exchange 2013 install, cannot start the Cluster Resource agent.  Anyone have any ideas?

Loren10 · Answer

I have similar problem and resolved with this articles:

Knowledge Base Article: 000456238 Avamar Cluster network name resource failed to create its associated computer object in domain

In my case the exchange nodes servers are in another Organizational unit in Active Directory.

ionthegeek · Answer

I recommend that you open a service request for this issue.

Avamar

Exchange2010 - Avamar Windows Cluster Configuration

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