Unsolved
This post is more than 5 years old
1 Rookie
•
78 Posts
0
702
February 25th, 2015 13:00
What does this mean: Client Reconnect Error - Unknown ID
A sub message is "NO LOCATION - RECORD MAY BE CORRUCT". These messages are in the Events log. Is this a DB problem? How can it be resolved?
0 events found
No Events found!
ionthegeek
2 Intern
•
2K Posts
0
February 25th, 2015 13:00
I would recommend opening a service request for this issue.
OHIOAVAMARGUY
1 Rookie
•
78 Posts
0
February 26th, 2015 05:00
OK. Thanks Ian. I wanted to be sure I wasn't missing anything obvious.
ionthegeek
2 Intern
•
2K Posts
0
February 26th, 2015 06:00
My pleasure!
This type of issue is normally caused by some kind of mismatch between the client's registration / activation information, the GSAN user accounting system and / or the MCS database. Determining which side has the issue isn't something I would expect a customer or partner to do.