submaster indicated he has no Support contract. You can reach out to an EMC Service Partner in your area. They can work through a Time&Materials quote to provide one or one SPS batteries. While you can find these on Ebay, it can be difficult to ensure you get the right product - working with a Partner ensures you get the right parts.
System has one square amber led on front, without any text on it - but according to installation documentation it's "system faild light". And both SPS has amber led on rear side, with sign like this
umichklewis
3 Apprentice
•
1.2K Posts
0
November 15th, 2016 06:00
submaster indicated he has no Support contract. You can reach out to an EMC Service Partner in your area. They can work through a Time&Materials quote to provide one or one SPS batteries. While you can find these on Ebay, it can be difficult to ensure you get the right product - working with a Partner ensures you get the right parts.
Let us know if that helps!
Karl
Raj10
37 Posts
0
November 15th, 2016 06:00
Hi,
It's rare that both the SPS will go faulted together.
Can you check the physical fault LED status on SPSs?
If the SPSs don't have physical fault LED on, will suggest to reboot the Storage Processors one at a time.
Reboot the Peer SP when the other one is completely up.
If you still have issues, would suggest to open ticket with Dell EMC support team.
Regards,
Raj
Submaster
5 Posts
0
November 16th, 2016 02:00
Hi
Thanks for your answers
I've tried to reboot both SP, with no result
System has one square amber led on front, without any text on it - but according to installation documentation it's "system faild light". And both SPS has amber led on rear side, with sign like this
Could that be just SPS batteries get aged ?
Raj10
37 Posts
1
November 16th, 2016 09:00
Hi,
Yes, it looks like both the SPS failed.
As suggested by Karl, contact EMC service partner in your area to get quote for replacement.
Regards,
Raj