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5 Practitioner

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274.2K Posts

958

August 15th, 2013 07:00

CX700 showing degraded luns but no faults

I have a CX700 with multiple degraded LUN faults in navisphere yet the hardware physically doesnt have any amber lights???  Looking for thoughts on a fix.

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2 Intern

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20.4K Posts

August 15th, 2013 08:00

why are all those enclosures missing ?

5 Practitioner

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274.2K Posts

August 15th, 2013 08:00

having the customer re-verify that cables are in place and clicked in.

also having them verify if theres prod data on it, i assume no since theres no contract on it.

2 Intern

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20.4K Posts

August 15th, 2013 08:00

i assume this box is no longer under support contract, any production data on it ? Can you reboot SPA and then reboot SPB ?

5 Practitioner

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274.2K Posts

August 15th, 2013 08:00

no clue. everything i cabled properly and those enclosures have green lights.

812 Posts

August 15th, 2013 08:00

Enclosures are missing from SPB side, may be cable loose/fault from SPB.

5 Practitioner

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274.2K Posts

August 15th, 2013 09:00

yes there is prod data on it, its their tsm data store.

812 Posts

August 15th, 2013 10:00

probably, backend cable (on SP-B port BE2) / Bus2_Enclosure0 LCC fault. If you are scheduling a downtime for reboot (not necessary if you have all the hosts with proper multipathing configured) you can check and try a reseat of these components. If that is not resolving this issue (enclosure missing), you may try a reboot/reseat of your SP-B as suggested by dynamox.

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