Reboot/Restart Storage Processor

HI and Welcome to EMC Support Forum
IP Address configuration is accessible only through the Navisphere ¿Setup Page¿ or Secure CLI.
The setup screen is accessed by typing ¿https//¿IP Address¿/setup¿ in the browser address field.
any how
how did u figure that FE1 port is not connected

Message was edited by:
Mosa3lyan

To reboot the SP from Navisphere you first need to be in Engineering mode, then right click on SPA and select Reboot. You need to make sure that all the servers connected to SPA have proper failover set up, otherwise you might lose access to the LUNs owned by SPA. You could manually trespass all the LUNs first, then reboot.

IMPORTANT: You should disable Write cache before rebooting any SP.

For question number 2, I would recommend replacing the cable first, then the GBIC on the switch second and lastly reboot SPA and if that does not fix it, replace the SP. Is this a direct connect or is there a fabric switch in use?

glen

First off thanks for the help.

As for the first reply, thanks, but I am trying to reboot an SP, not the management interface for an SP.

In answer to both questions of how I determined that SPA FE1 was no longer working. I logged into navisphere and saw that no hba's could connect to SPA FE1, then I checked the fiber switch and saw again that I have no connectivity to that port.

So I tresspassed all luns over to SPB, then went to re-seat the cable in SPA FE1 and noticed that there is no transmit laser coming out FE1. There should be a transmit laser, and there is not. I checked the cable and the transmit laser was there so as I see it, messing with cables or the switch would not help because the problem actually seems to be on SPA. Even worse is that it looks to me like the FE's are built in, not modular, so I can't just replace the Gbic/initiator/whatever.

Err... How do I log in engineering mode(or have a link to documentation)?

emc115547

If you have checked the cable for light and they is no light it could be one of two issues, the port somehow was disabled or the GBIC is bad. On th CX700, to replace the GBIC you replace the SP (the CX3 and CX4 have replacable GBIC's).

I would try to reboot the SP first and if that does not clear the problem, replace the SP.

glen

Glen,
Are you sure about the need for engineering mode to reboot an SP? The option is available through the right-click menu when not in engineering mode.

Aran

Hi Aran,

You must be looking at a CX with Rel 26 or 24 but not Rel 19. Flare 24 and 26 provide the option if you right click on the SP even when you are not in engineering mode.

But with Flare 19 (in this case) there is no option to reboot unless you get into the Engineering mode.

Thanks,
Sandip

The option is available through the right-click menu when not in engineering mode.

That is only if you have flare 24 or up.
flare 19 does not display "reboot" option on right click.

Thanks guys, it has been so long since I was on FLARE 19...

Yeah we are migrating to a new CX320 as we speak but I don't want the 300 to drop out before that.

I hate the documentation on this site but the forum is turning out great!

Ok I rebooted the SP but sadly the FE did not come back up. Looks like we need a replacement SP.


The reboot it's self worked like a charm though, which was the real point of this thread, so thanks for all of your help guys, nice to ask a question and get so many people respond with ideas!

Message was edited by:
blaato