trtracy
2 Bronze

SP Won't Boot

I have a CX3-80 that has SP-B not booting.  Actually, its in a continuous reboot cycle.  I captured this in the Hypertermal connection.

BIOS image located at sector LBA 0x00011048

DDBS: K10_REBOOT_DATA: Count = 13778
DDBS: **** Warning: Reboot count exceeded.  This SP is booting in DEGRADED MODE.
DDBS: K10_REBOOT_DATA: State = 1
DDBS: K10_REBOOT_DATA: ForceDegradedMode = 0

DDBS: SP B Normal Boot Partition
DDBS: MDDE (Rev 200) on disk 1

FCDMTL 0 [9.0.0] DVM Disc Comp- Dev List Size: 8

FCDMTL 0 [9.0.0] TPM Notify: st=0xA000000, flg=0x208, cmd=0x0

Link Event: 0x00031001
DDBS: MDDE (Rev 200) on disk 3

DDBS: MDB read from both disks.
DDBS: MDB Invalid on first disk, MDB Valid on second disk.
DDBS: Second (secondary) disk needs rebuild.
DDBS: Using first disk by default.
DDBS: Using second disk by default.


FLARE image (0x00400009) located at sector LBA 0x011E804C

Disk Set: 1 3

Total Sectors: 0x01BFDB24

Relative Sectors: 0x0000003F

Calculated mirror drive geometry:
Sectors: 63
Heads: 255
Cylinders: 1827
Capacity: 29350755 sectors


EndTime: 08/24/2011 18:06:02

int13 - RESET (1)

int13 - READ PARAMETERS (3)

int13 - RESET (5)........

This goes on for serveral pages and the last entries before a reboot starts again is


int13 - READ PARAMETERS (2044)

int13 - CHECK EXTENSIONS PRESENT (2045)

int13 - GET DRIVE PARAMETERS (Extended) (2046)

I replaced the SP and that did not correct the error.  I placed the original back in currently.  Any ideas?

Thanks

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18 Replies
dynamox
7 Thorium

Re: SP Won't Boot

is this box under active support contract ..if yes get Clariion support involved.

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trtracy
2 Bronze

Re: SP Won't Boot

It's not.  I do have a 3rd party company that I had to pay for support but we they have not troubleshot the issue yet.  I thought I would post this to see if I can get a head start on working on this problem in the meantime.  I forgot to mention that I had drive 0 of the flare drives failed the same day that I had this SP issue.  After I replaced the drive it was halfway through the rebuild state when drive 1 failed.  I did not have a spare drive to replace it so I re-seeded it and it went into Transition state as well and both 0 and 1 completed and have not show any more errors.   Based off some of the errors I see in the capture I posted, I wonder if there is still something wrong with one of the Flare drives.  This array has been in this state now for almost 2 months.

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trtracy
2 Bronze

Re: SP Won't Boot

I replaced the SP again and it still continues to reboot.  I reset the K10_Reboot_Data and it still continues to hang in a reboot pattern.  If the Flare code on the drives that SPB tries to boot from is corrupted, which I supect, how to you get a copy from SPA's over to it to see if that can repair it?  I would like to try it without taking SPA down to do so if that is the solution.

Thanks

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OrbanGyorgy
2 Bronze

Re: SP Won't Boot

Hello trtracy,

If you boot your SP, on the back of the hardware ypu can see a boot led (amber light), which blinks. The speed of the blinking tells you where is the fault.

Can you tell me ~ how much does this link blink in a second?

Thank you,

Regards,

Gyorgy

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trtracy
2 Bronze

Re: SP Won't Boot

This issue has been resolved.  It was a corrupted flare code on the drives that SPB needed to read from.  Breaking into the Diagnostic Menu and reloading the image from the Recovery area by going into the DDBS Sub-System.  Had to actually go to the secondary image to find a vaild one.  Thanks for the imput.

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mueller290982
2 Bronze

Re: SP Won't Boot

Hello everybody,

i got a similar problem with two used CX3-20. Both have two DPAEs. Hypertermal connection stops on all 4 SPs at this point:

int13 - GET DRIVE PARAMETERS (EXTENDED) (1667) (numbers are a little different for each SP, 1675 on SP-B for example)

No reboot, amber LEDs are blinking 1 time/second while booting, then 2 times/second after halt. Any ideas/solutions?

Regards from Germany,

Benjamin

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Avi
4 Tellurium

Re: SP Won't Boot

Getting this message (int13 - GET DRIVE PARAMETERS (EXTENDED) (1667)) does not mean that the SP is not booting up. You would see the same message on the hyperterminal for a working SP also.

Do you know the IP address that was assigned to the SPs? Are you able to ping those IP addresses? Otherwise, you can create a PPP connection using the serial port and check what IP address has been set on the SPs.

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mueller290982
2 Bronze

Re: SP Won't Boot

Hello Avi,

thanks for your reply.

I was able to connect to one system by PPP connection after removing the IPX/SPX protocol. After connecting to 192.168.1.1/setup i realised that the ip adress (192.168.154.23) which was written on a sticker attached on the SP is wrong, the configured adress is 192.168.1.240/241. Is that factory default? After knowing the right ip adress it was easy to connect to the unit by Navisphere Manager.

But on the other system the PPP connection does not work. If i connect the serial cable to SP-A i get a message: Error 777: The connection attempt failed because the modem or other connecting device on the remote computer is out of order.

If i connect to SP-B the connection can be established but if i try to connect to 192.168.1.1/setup it take a while and then it shows site not available. I can ping 192.168.1.1 but i can´t enter the setup.

I had the same problem with the first unit before, i don´t know what i did exactly that it finally worked. I remember that in Hyper Terminal i tried ctrl+c for the diagnostics menu, after the message "Storage System Failure – Contact your Service Representative" i typed "DB_key" choose 3) DDBS Service Sub-Menu and then 2) Utility Partition Boot.The boot stopped at int13 - GET DRIVE PARAMETERS (EXTENDED) (667). After that i tried ctrl+c again, typed SHIP_it, choose 13) Image Sub-Menu and then 9) Utility Partition Boot. But again booting stopped at int13 - GET DRIVE PARAMETERS (EXTENDED) (667). Any ideas?

Regards,

Benjamin

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tkjoffs
3 Argentum

Re: SP Won't Boot

If you can't boot into the utility partion from DB_key or SHIP_it then you can't do a recovery.   The only option I can think of is to "borrow" a drive with Flare on it from your other array and use that to build back the flare?  PITA I know, but at this point, I can't see any other option.

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