Unsolved

This post is more than 5 years old

1 Rookie

 • 

4 Posts

22937

June 19th, 2016 22:00

Storage pool is offline. Please help.

  Hello dear community,

After power outage we got below problem. Please help to resolve .

Thank you beforehand.

emc1.JPG.jpg

4 Posts

March 1st, 2017 04:00

Do this

fcli> ls

and share the output

also, do you have any errors on the SP events?

De: Christopher-1RYTP

Enviada: 1 de março de 2017 12:28

Para: sflag

Assunto: Re: - Storage pool is offline. Please help.

DECN

Storage pool is offline. Please help.

reply from Christopher-1RYTP in CLARiiON - View the full discussion

1 Rookie

 • 

33 Posts

March 1st, 2017 20:00

fcli> ls

Logical Unit Summary:

       RAID   LUN    Dflt.     Unit
LUN   Group  Attr.  Owner     Type    Capacity   Cache  State     FRUs
----  -----  -----  ------   -------  --------   -----  -----  -------------
   2   239      GP    SP-B     RAID-5    107.3 GB  RW-     ENA    15 16 17 18

   3   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

   4   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

   5   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

   6   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

   7   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

   8   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

   9   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

  10   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

  11   239      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 15 16 17 18

  12   238      GP    SP-A     RAID-5    107.3 GB  RW-     ENA    20 21 22 23

  13   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  14   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  15   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  16   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  17   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  18   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  19   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  20   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  21   238      GP    SP-A     RAID-5    107.3 GB  RW-   ENA:PEER 20 21 22 23

  22   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  23   237      GP    SP-B     RAID-5    107.3 GB  RW-     ENA    25 26 27 28

  24   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  25   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  26   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  27   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  28   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  29   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  30   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  31   237      GP    SP-B     RAID-5    107.3 GB  RW-   ENA:PEER 25 26 27 28

  90     1      G     SP-A     RAID-5      1.0 TB  RW-   ENA:PEER 5 6 7 8 9 101 12 14
  91     1      G     SP-B     RAID-5      1.0 TB  RW-   ENA:PEER 5 6 7 8 9 101 12 14
8192   960      S     SP-B     RAID-1      2.0 GB  R--     ENA    0 1 2
8193   960      S     SP-B     RAID-1      100 MB  R--     ENA    0 1 2
8196   961      F     SP-B     RAID-3     16.0 GB  ---     ENA    0 1 2 3 4

03/02/2017 03:50:40
fcli>

EventViewerCapture.PNG.png

BELOW the SP Events:

03/01/2017 16:02:44 N/A (4613)flarecons.exe application was closed by the user, following was the application detail  Process Id : 10312 Path : C:\EMC\Base\04300005.526\flare_driver\bin\flarecons.exe User : clariion Domain : cx4240spa.  Audit Logging Service

03/01/2017 16:02:48 N/A (4613)cmd.exe application was closed by the user, following was the application detail  Process Id : 10460 Path : C:\WINDOWS\SysWOW64\cmd.exe User : clariion Domain : cx4240spa. Audit Logging Service

03/01/2017 19:44:28 N/A (2011)The array is alive. The heartbeat event is generated once every 7 day(s) on 11:44.                              UtilityProvider

03/01/2017 20:00:00 N/A  (177d)The system uptime is 18672 seconds.   31002e0031000000300000004d006900630072006f0073006f00660074002000570069006e0064006f0077007300200053006500720076006500720020003200300030003300200052003200000035002

e0032002e00330037003900300020004200750069006c006400200 EventLog 03/02/2017 02:18:40 Bus 0 Enclosure 1 Disk 7(6a0) Disk soft media error                   [0x00]   0        22

03/02/2017 11:50:15 N/A (4638)Logon attempt using explicit credentials:    Logged on user:     User Name: cx4240spa$      Domain:         WORKGROUP       Logon ID:               (0x0,0x3E7)     Logon GUID:     -    User whose credentials were used:     Target User Name:       clariion        Target Domain:  cx4240spa Security

03/02/2017 11:50:15 N/A (4635)Successful Logon:        User Name:      clariion        Domain:         cx4240spa          Logon ID:               (0x0,0x2447966)         Logon Type:     7       Logon Process:  User32          Authentication Package:    Negotiate       Workstation Name:       cx4240spa       Logon GUID:     -       Caller User Name:c                           Security

03/02/2017 11:50:15 N/A (465e)Special privileges assigned to new logon:        User Name:      clariion Domain:         cx4240spa       Logon ID:               (0x0,0x2447966)         Privileges:     SeSecurity Privilege SeBackupPrivilege                       SeRestorePrivilege                      SeTakeOwnershipPrivilege                   SeDebugPrivilege                                   Security

03/02/2017 11:50:15 N/A(4636)User Logoff:     User Name:      clariion        Domain:         cx4240spa  Logon ID:               (0x0,0x2447966)         Logon Type:     7                                Security

03/02/2017 11:50:17 N/A (4612)cmd.exe application was started by the user, following was the application detail  Process Id : 10456 Path : C:\WINDOWS\SysWOW64\cmd.exe User : clariion Domain : cx4240spa. Audit Logging Service

03/02/2017 11:50:22 N/A (4612)flarecons.exe application was started by the user, following was the applica

tion detail  Process Id : 9808 Path : C:\EMC\Base\04300005.526\flare_driver\bin\flarecons.exe User : clariion Domain : cx4240spa. Audit Logging Service

03/02/2017 11:52:58 N/A (4613)cmd.exe application was closed by the user, following was the application detail  Process Id : 10456 Path : C:\WINDOWS\SysWOW64\cmd.exe User : clariion Domain : cx4240spa. Audit Logging Service

03/02/2017 11:52:58 N/A  (4613)flarecons.exe application was closed by the user, following was the application detail  Process Id : 9808 Path : C:\EMC\Base\04300005.526\flare_driver\bin\flarecons.exe User : clariion Domain : cx4240spa.                               Audit Logging Service

We not found any error about the dirty cache....

6 Operator

 • 

4.5K Posts

March 29th, 2017 13:00

Just a caution - going into the SP's and running engineering commands is a good way to brick your array. These commands are for EMC engineering that understands what they're doing. I would recommend that you refrain from doing this. Again, as pointed out in earlier posts, recovering an off-line pool can be complicated and should only be done by trained personnel. Please contact EMC support.

glen

Moderator

 • 

7.9K Posts

 • 

36 Points

May 25th, 2022 13:00

Hello DAndrys,

When trying to recover a storage pool it is best done via support so that there is no data loss.  If you have not preformed the steps before then I would open a support case so that we can assist in the recovery.

15 Posts

May 25th, 2022 13:00

When I enter flarecons, I'm presented with the following:

Enter Driver Type [d:device intf, n:named pipe intf] :

Not sure what to do here.

0 events found

No Events found!

Top