The_Cryx
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Storage system detects an unsupported disk drive

Hi All,

We have a Clariion AX4-5, a failed disk was seen and the hot spare covered this failure but when we try to replace the disk with new one we get the following message "unsupported disk drive", you can see a short timeline of the failure below:

02/25/2019 08:06:51 Enclosure 0 Disk 5 (6a2) Hot Spare is now replacing a failed drive.[0x00] 5 b
02/25/2019 08:06:51 Enclosure 0 Disk 5 (67b) A rebuild has been started for the database region of a FRU[0x03] ffffffff ffffffff
02/25/2019 08:06:52 Enclosure 0 Disk 5 (67c) A rebuild has completed for the database region of a FRU[0x01] ffff0005 ffffffff
02/25/2019 08:06:54 Enclosure 0 Disk 5 (603) CRU Unit Rebuild Started [0x00] ffff0000 ffff000b
02/25/2019 18:07:49 Enclosure 0 Disk 5 (604) CRU Unit Rebuild Complete [0x00] ffff0000 ffff000b
02/25/2019 18:07:49 Enclosure 0 Disk 5 (67d) All rebuilds for a FRU have completed [0x00] ffffffff ffffffff
02/25/2019 18:07:49 Enclosure 0 Disk 5 (602) CRU Enabled [0x00] ffff0000 ffff000b


03/01/2019 10:21:27 Enclosure 0 Disk 5 (78b) Drive was physically removed from the Slot[0x00] 0 0
03/01/2019 10:22:53 Enclosure 0 Disk 5 (78c) Drive was physically inserted into the Slot[0x00] 0 0


03/01/2019 10:24:41 Enclosure 0 Disk 5 (7202)The storage system detects an unsupported disk drive and will not bring it online. Contact your storage system vendor to obtain supported disk drives.

We have tried this replacement with three different models disks, all of them are valid based on "Disks and flare OE Matrix" as you can see below:

1 x 005-048831
1 x 005-050063
1 x 005-049024

We always get the same message -->> "unsupported disk drive"

In addition, the correct flare version is already installed:

Name of the software package: FLARE-Operating-Environment
Revision of the software package: 02.23.050.5.707

Finally, a "power off / power on" was applied this weekend due to another issue but the situation is the same if we try to replace the disk.
I would know if someone can say me how to proceed for replacing this faulty disk (unsupported disk)?
Is it another and safer way to proceed ?

Any help will be appreciated.

Thanks in advanced,
Regards.

Cristian

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Moderator
Moderator

Re: Storage system detects an unsupported disk drive

Hello Cristian,

When a drive is marked as unsupported by a EMC system in most cases it is due to the firmware that is on the drive is not EMC firmware.  Your replacement drive has to have an EMC part# on it and the model#.  I check using the EMC Part# that you listed, and they are not showing on the support matrix.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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The_Cryx
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Re: Storage system detects an unsupported disk drive

Hello,

first of all, thank you for your answer, but I have a doubt about your conclusion.

It seems all the models disks used are present in the Minimum FLARE OE revisions required for AX4-5 series disks PDF (131206087-All-CLARiiON-Disk-and-FLARE-OE-Matrices), is this information not correct then?

Please, where do you check this to confirm your conclusion?

Thank you,
Regards,

Cristian

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The_Cryx
1 Nickel

Re: Storage system detects an unsupported disk drive

Hello,

is there any other way to confirm if my assumption is correct about  the models disks used are present in the Minimum FLARE OE revisions required for AX4-5 series disks PDF and so these disks are valid for replacement?

Thank you,
Regards,

Cristian

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