Unable to receive Call home alerts

What is the version of the call home template that you are using and the flare on the array?

Call home template 7.31.0.4

Flare 30

CX4-240

Using Unisphere

Also this doc : https://community.emc.com/docs/DOC-16369 should help you better to look at the best practice of configuring the ClarAlerts.

Thanks

Hi Sandeep,

I can see that you have installed correct version of Call Home Template in your CX4., If you have configured properly it should work fine ., May be you have missed some thing .., I would suggest you to open a Service Request and get checked from the CLARiiON support team .., I am sure EMC CLARiiON support team will assist you on this… 

Regards,

Suman Pinnamaneni

Hi Sandeep,

You can open Service Request either from Powerlink by selecting Live Chat option ( Process to open a live chat given below) or you may contact EMC CST…, Please find CST contact details below:

http://india.emc.com/collateral/contact-us/h4165-csc-phonelist-ho.pdf

How to start a Live Chat from Powerlink:

Go to https://Powerlink.emc.com

Log in with your Powerlink credentials.

Go to Support > Request Support >  Live Chat

To begin your Live Chat session, follow these steps:

1. Select your preferred chat language.  
2. Select from the list of available product families or topics to chat about.   
3. Click the Chat Now button. (Note the posted wait times for a Live Chat representative.)

Regards,

Suman Pinnamaneni

Hi Suman,

Thanks a lot for your update.

I have got this checked with EMC team and they said its working fine from Clariion side.

I suspects its a network related issue as it was working fine before.

However , when checked with n/w team they said all the firewall policies and required ports are open..

Don't know whats the issue