error when launching Navisphere

Question

I have been given the task of configuring a CX 300 SAN to with IBM Blade centre - I have managed to connect via a serial cable to the SPA and SPB and configured the IP Address, when I install the Navisphere Management software on my laptop (Windows XP) to configure the SAN I get this error message

This user interface software does not support the version of the server software you are attempting to manage.

Please upgrade your user interface software. Select OK to exit the application.

Management Server Software Version: 6.24.1.4.0
User Interface Software Version: 6.22.20.1.14

I am using the CD's that came with the unit which was purchased 2 years ago

Where can I download the version of the UI Software - cant find it on the EMC website or even Dell (CX 300 purchased from Dell)

All help much appreciated

any other piece of software I need to install in order to manage the SAN

kenn2347 · Answer

Looks like you need the Release 24 version of the managment UI.  Or the easiest way to connect would be to just enter SPA's IP address in Internet Exploror and it will take you to the managment GUI.  just make sure you have Java installed.  it will prompt you if you dont.

sadik1 · Answer

Navisphere Off Array Management server and UI software download is available on powerlink under the following location.

Home > Support > Software Downloads and Licensing > Downloads C > CLARiiON Navisphere Manager

Please installed the Navisphere Off Array Management Server and UI of the same version as that of the FLARE Code installed on the Array.

- Sadik Sayed

jfish001 · Answer

HI I am unable to find the software via the link you provided (Home > Support > Software Downloads and Licensing > Downloads C > CLARiiON Navisphere Manager)

Satish_Kutty · Answer

Hi,

You may have permission issues to the download link.Please send an E-mail to ESDS@emc.com mailto:esds@emc.com OR powerlink@emc.com mailto:powerlink@emc.com ,mentioning the details of the product you have to get permission issue resolved permanently.

Regards

Satish.N.Kutty

ganongj1 · Answer

That indicates that you are not properly entitled.  You will have to contact EMC support and have them add that download for you.

CLARiiON

error when launching Navisphere

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