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Cookies Must Be Enabled Error in IE trying to connect to Celerra Manager
I have built a new server for hosting all our control center applications and the browser will not allow me to connect to the Celerra Manager console. I get an error which simply states "Cookies must be enabled on the browser to login to Celerra Manager."
I have changed the IE settings to accept ALL cookies, and added the certificate to the client and added the site to the Trusted Sites list. I have tried from my desktop with the same results. Tried turning off firewall, but I am running out of ideas. Powerlink listed a note about the host having an _ in the name, but our host does not. UGH!
Anyone had this before?
I have changed the IE settings to accept ALL cookies, and added the certificate to the client and added the site to the Trusted Sites list. I have tried from my desktop with the same results. Tried turning off firewall, but I am running out of ideas. Powerlink listed a note about the host having an _ in the name, but our host does not. UGH!
Anyone had this before?
ironman4
14 Posts
0
May 25th, 2007 08:00
ID: emc150161
Domain: EMC1
Solution Class: 3.X Compatibility
Fact Celerra ALL
Fact EMC SW: NAS Code 5.4.x
Fact EMC SW: NAS Code 5.5.x
Symptom Celerra manager will not start.
Symptom Receiving pop-up error stating "Cookies must be enabled on the browser to login to Celerra Manager."
Symptom Unable to log into Celerra Manager.
Fix When opening up Celerra Manager, make sure use the prefix http://celerra01 rather than secure https://celerra01. For testing purposes, also turn off any firewall applications running on the client system.
Note Cookies must be enabled on the browser to login to Celerra Manager.
Note Supported versions of Web Browser and Java are being used.
Note Cookies are enabled.
GJCBS
3 Posts
0
May 25th, 2007 09:00
GJCBS
3 Posts
0
May 25th, 2007 09:00
IanSchorr
117 Posts
0
May 25th, 2007 09:00
One reason we've run into is when the hostname you're connecting to contains an underscore character (i.e. "Celerra_1"). Microsoft considers this name to be invalid (technically, it's an invalid DNS/host name) and IE 6 (or 5.5 starting with security patch MS01-055) will not store cookies for sites with these kinds of names.
The problem above happens even if the name is in the local hosts file (instead of just DNS), so I don't believe what you're seeing is the same problem. It's probably the same general cause, though - Internet Explorer has decided not to store cookies.
One reason might be your IE security settings. If, for example, it thinks that the Celerra is in the "Internet" zone and your policy doesn't allow hosts in that zone to set cookies, but DOES allow them if the host is in the "Local intranet" zone (which it might now by setting a local host entry) - then you'll have this problem.
Rainer_EMC
8.6K Posts
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May 25th, 2007 15:00
JohnH4
32 Posts
0
October 15th, 2008 16:00
FIX: Try an FQDN for the host
i.e.
instead of https://celerra01
use https://celerra01.domain.com
Seems to be an addr resolution issue. -John
Roscoe95
2 Posts
0
July 6th, 2009 11:00
kirkr1
3 Posts
0
November 11th, 2009 09:00
Tools--> Internet Options--> Advanced.
Scroll down to Security:
Allow active content to run in files on My Computer.
I'm like 90% sure this corrected my issue, but I also clicked two other items that didn't seem relevant