Hi,

Do you know what the previous version it was working for you was? Just to make sure you are using an administrator account when logging in?  

I have the same problem. enter through see screen.

Hello @dead kirill,

Would you be able to provide a video of the issue and upload in Youtube for us?

Have you check if the firmware requirement of the environment is met: https://dell.to/3uavl8z

my account on the computer is a member of the administrators group. my operating system is windows 10. I can make a video, but later. I do not think that it will clarify anything: it's just that nothing happens when choosing.

could you link to the 2019 version? for some reason it is not available to me in my personal account, only 2020.

Hello @Teltonikas and @dead kirill ,

I have found out that it has been already reported (DSM-47484) and there is a plan to implenment fix in future release. For the time being the workarounds are: Use Dell Storage Manager Client 2019 Or Install DataCollector 2020 with DSM Client to use the tool.

Regards.

Hello dead kirill,

I think this is what you are looking for:

OEM Dell Storage Manager - 2019 R1.20 Release (Full Release)

https://dell.to/3udCl4o

Thanks for the link!
is this scenario acceptable? Of course, I will use alternately, and not simultaneously.
log in from station #1, with DSM2019 installed and with a new, recently created, user with administrative rights.
Log in from station No. 2 with DSM2020 to use with a regular Admin account.

It so happened that the password for the "Admin" account was lost, but in DSM, on my computer, there is a "remember data" checkbox, so I get into the management program. Among other things, a separate user with administrator rights (admin_2) has been created. The question is, can I change the password of the built-in account "Admin" by logging in to DSM with the user admin_2?

Hello @dead kirill,

Sorry I cannot tell if this configuration will work. I've never tried using this two softwares together. But mostly, using two different applications for a same thing, this normally causes several errors. So I would not recommend doing this.

Regards.

Thank you! Please answer my second question as well.

Hi @dead kirill,

To answer your question about using admin_2 to reset the Admin password, no that's not possible. Are you trying to change the DSM Client or DSM Data Collector?

I want to change the admin password in DSM. So is it possible?

Hi @dead kirill,

You may try these steps mention in this old post: https://dell.to/3x8Kol3

If you are not comfortable, I suggest to contact support for on call support guidance step by step. 

Tell me, what is the difference in operating modes between 1 and 2? Before the update, I always launched DSM through the shortcut number 2. Can I work in version 20, through label number 1?