Aurora R11, ordered 2 weeks ago, not in production yet?

Ordered 2 weeks ago, has a ship date of today and my order still says "Confirmed" and has not even went in to Production yet.

When I try to get support for my order online, it just keeps taking me back to the orders I have placed and can't seem to chat with customer service about it.

Can someone point me to the right direction on who to call to see what's going on?