Aurora R13 constant delays with different stories from customer service

Question

Hi,

I ordered an Aurora R13 back in end of October and it has already been delayed twice. The customer service team gives me a different story each time i contact them. I can already see the service tag and express service tag under order details.

The original ship date was Dec 6, and then it was delayed to Dec 16, and now it got delayed to Jan 17. I have no idea how this is possible if i can already see the service tag. The machine is built, and it shouldn't take this long to ship the product. I'm hoping someone can help provide me accurate details as i have been told too many stores by customer service and i don't know who to believe.

Specs are below.

R13 - i9 - 3090 - 64GB - 2TB SSD + 2TB HDD - Back Cover - Lunar White - Canada

Gurneet4964 · Accepted Answer

My order was scheduled to ship Jan 17, however, it shipped Dec 20. A big thank you to Nimin from the community team, he was extremely helpful in answering my questions and providing me with accurate responses. For all the other folks, don't give up, just hang in there!

jdubyas · Answer

A computer can be fully built but waiting on the GPU (3090).  Blame global supply chain.  My best guess.

speedstep · Answer

Given that its Just before christmas and Covid is spiking again Even Fedex will NOT Guarantee a date until after new years.

Rabbitdude · Answer

Service tags are created when a PC is deemed complete or the GPU is missing but the PC has passed everything else and ready to go once the GPU has arrived. You ordered a 3090 during a time when 3080s and 3090s are all rare to find

Gurneet4964 · Answer

I don't mind the delay as long as i'm given accurate information. I been getting told stories from it's completely built, it got shipped from asia, it has yet to enter production, etc etc.

Innovative313 · Answer

I am very upset as well, my order was scheduled to ship December 20th, and now has an updated ship date of March 5th.

What bothers is me is that Dell is not being transparent with customers... If you go and try to order an Aurora 13 as of today, shipping dates show Feb 4th, which is still sooner than the date given to me and I placed my order a over a month ago.

So Dell is clearly being deceptive from the start to sell the units, knowing there is a part shortage.

DELL-Cares · Answer

Thank you for taking the time & sharing the feed back. The actual date of shipment is not what it shows up on the site, it is likely to change once the order hits production which is more clear & accurate.

-Anita

Customer Care

Aurora R13 constant delays with different stories from customer service

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