Customer Care Complaint

I have bought and recommended Dell products exclusively for over 20 years.  This week I had the unfortunate need to call Dell for help on an order I was trying to place.  I found the item on my computer with the options I needed to modify it to meet my needs, and added it to my cart without saving it to the cart.  When I went to the office to order this computer, it was not in my cart.  So, I used my 12" Dell laptop to find, configure, and order it.  None of the options were the same in the product listings and I could not find the computer I was wanting.  So, I called sales and asked for a sales representative.  The barrage of questions I was subject to were beyond reasonable.  I told two separate service representatives that I wanted to talk to anyone in sales about purchasing an all-in-one desktop computer, as this was all I was prepared to commit to at the time.  This was not enough information for them and they refused to transfer me to a sales representative unless I gave them specific information about what I wanted, one hung-up on me.  I was not able to give this information as I could not find it in the products list.  I waisted over 30 minutes with this back and forth.

I will never call for this kind of treatment again.  I was resolved not to buy from Dell over this.  The representatives were rude and completely unhelpful.  I can imagine what a person who is not completely literate about computers would experience with this terrible experience.

This is an unexceptable way to treat prospective buyers and it is a shame that Dell has resorted to using this provider.  I will not be able to recommend clients to Dell until this terrible practice is resolve.