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February 15th, 2017 00:00
Dell Australia - Bad Service!
I have no other places to complaint, so put here.
I bought a over $3,000 Alienware 13, new laptop with ProSupport service. A repair took 2 month and now I still don't know the delivery date.
I sent email, and also opened ticket online, used the unsolved care form to seek help, no use at all. I am not blaming anyone who contacted with me as they all did their jobs. Only thing is, an expensive laptop from Dell with additional paid ProSupport, and paid repair, I may not see it work again in my lifetime...
The repair order number is 873993065. This link to check order status:
Guys, please have look how long it going to take!
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Dell-Sahana R
4 Apprentice
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263 Posts
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February 15th, 2017 08:00
Greetings David Australia,
Thanks for reaching out to us. We regret the overall experience. We have a dedicated Alienware team on Dell community forum to whom you could reach out to for faster resolution. Please click on the link shared here http://dell.to/2lhKHpg
Also, delete the post with order details for security reasons.