Dell Extended Warranty

I am moving this thread to the Customer Care Forum.
 
Bev.

thanks for the information DELL -CHRIS M,

i have original DELL mouse which comes with the Dell Computer , i have extended warranty for the system till 2014 , but the dell people are refusing to replace the mouse saying its normal wear and tear. what should i do ? 

I think they are not understanding the Dell warranty...Seems like a lot of churn on their end over a mouse.

Limited Hardware Warranties
Dell-branded hardware products may come with a 90-day, 1-year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. Dell may offer different delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and in-home service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s). To determine the warranty that came with your hardware product(s), or the warranty renewal or extension that you purchased, see your packing slip, invoice, receipt or other sales documentation. Some components of the hardware you purchased may have a shorter warranty than that listed on your packing slip, invoice, receipt or other sales documentation. Additional details related to warranty duration are listed below.

What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products. (To me, that would be a Dell branded mouse or keyboard.)

What is not covered by this limited hardware warranty?
* Software, including without limitation, the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software or the reloading of software
* Non Dell-branded products and accessories
* Problems that result from:
- External causes such as accident, abuse, misuse or problems with electrical power
- Servicing not authorized by Dell
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts or components not supplied by Dell
- Products with missing or altered service tags or serial numbers
- Products for which Dell has not received payment
- Normal wear and tear (This is where I think they are confused)

they are comparing my dell mouse left button problem with fading of letters on keyboard buttons as under normal wear and tear , 

with the faded button on keyboard i can at least use it , but how to use a mouse ?

i have asked them to escalate this problem, waiting for the call back  from the senior , hope they will resolve this , 

i have again called because this time the button stopped working , and they agreed to replace it under warranty .