Dell Facebook support vs Dell.com support

The name of the contract can be confusing, but he was correct. We certainly cannot send a technician out if he doesn't have the part in hand.

* Go here
* See the Note:
This service is subject to parts availability, geographical restrictions and terms of service contract. Service timing is dependent upon time of day call placed to Dell. U.S. only.

Chris according to this www.fedex.com/.../oldindex.html the part is now here when should I expect a call to get it fixed?

The onsite provider has to pick up the part from FedEx and then call you to schedule the visit. We have no idea when this might occur.

Do you know who can?  Chris shouldn't Wednesday have been the next day? 

I know that Chris, so does this mean that next day repair is when ever the tech receives the part and decides to come uut and repair the issue?  I understand the tech needs to have the part  which he picked from fedex on Tuesday, so the next business day should have been Wednesday(no call)  Today still no call.  

I cannot answer those questions. I agree, if he picked up the part Tuesday, you should have received a call by now.

You need to call into Technical Support. Give them the Dell dispatch number. Ask them how to contact the onsite vendor.

the tech finally came today and replaced the motherboard.  It works now.