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September 5th, 2013 13:00

Dell Laptop warranty extension wrongly processed .

Hi,

I purchased a 2 year extended warranty for my system today. Dell Purchase ID: . The Quote which i received from the agent mentioned 2 years extension of warranty.

Dell Limited Hardware Warranty Plus In-Home Service After Remote Diagnosis (Service Tag ) (Expiration: 10/31/2017).
Quote Number: and Quote Number:

But on my invoice it is mentioned Expiration: 10/31/2016 for warranty. Dell chat session ID's for your reference Your session ID for this incident is . Got disconnected when she was escalating to her manager. The chat session ID in which the order was placed : Your session ID for this incident is .

Can you please check this issue? Also, my Warranty Information For Inspiron 17R SE 7720 in my Dell account changed to:
Next Business Day Support QLX 9/5/2013 11/1/2016
Limited Technical Support DELL 9/5/2013 11/1/2016

While earlier it was till 2015. So it increased just by a year. This is not what i ordered for. I Ordered a 2 years extension which should end in 2017. Can you please help on this?

Also, the provider changed from DELL to QLX. I'll be migrating to India, so would be transferring my ownership there. Would that extension of warranty be valid in India as well? Since my 3 year warranty which i purchased with my laptop was valid in India.

Please clarify on these 2 situations.

8.8K Posts

September 6th, 2013 15:00

Please click on  Lorna's name   DELL-Lorna M.,   then  Send A Private Message.


Included your
Name

Service Tag # 

Country where system was bought

Country where you live

You Issues.


She will get back to you in a day or two.

Zb1

12 Posts

September 7th, 2013 02:00

PM Sent to Lorna . Awaiting a revert from her side .

12 Posts

September 13th, 2013 08:00

No reply yet. ..  Please help

8.8K Posts

September 13th, 2013 14:00

Sasha2012

Your issue is being worked on now.   Check you PM's, Lorna responded  to you.

I'm told this should be fixed within 24 hours.

Zb1

8.8K Posts

September 13th, 2013 14:00

Sasha2012,

I just sent her an email.    This must have slip by her which is unusual.


Zb1

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