Could you private message us the Service Tag, so we can look into this for you right away? You could refer to the below link to find the Service Tag: https://dell.to/438rOGS
I tried to contact Dell Trade-in after receiving the email evaluation, which is incorrect, and all of the numbers lead to a message that the departments are closed. The call I made is in working hours 9-5pm CST (about 30 min ago on the time of this thread)
I need to retrieve the trade-in back and willing to pay for it, since Dell Trade-in mentioned $0 value for the trade-in.
The trade-in ID is APK-H3JADQJO0Z and if someone can contact me via email to arrange for a return.
DELL-Cares
Moderator
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27.8K Posts
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May 26th, 2023 07:00
Welcome to Dell Social Media Support.
Could you private message us the Service Tag, so we can look into this for you right away? You could refer to the below link to find the Service Tag: https://dell.to/438rOGS
dngo1999
2 Posts
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May 26th, 2023 08:00
Hello,
I tried to contact Dell Trade-in after receiving the email evaluation, which is incorrect, and all of the numbers lead to a message that the departments are closed. The call I made is in working hours 9-5pm CST (about 30 min ago on the time of this thread)
I need to retrieve the trade-in back and willing to pay for it, since Dell Trade-in mentioned $0 value for the trade-in.
The trade-in ID is APK-H3JADQJO0Z and if someone can contact me via email to arrange for a return.
Regards,
ejn63
12 Elder
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31.4K Posts
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154.9K Points
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May 26th, 2023 12:00
See below -- once you ship your device, there are no returns.
https://www.dell.com/support/kbdoc/en-us/000192007/dell-trade-in-frequently-asked-questions