Dell Visor with no Service Tag

Question

I have been trying to utilize the 1 year Limited hardware warranty for my Dell Visor. Unfortunately when I contact support and tell them I don't have a Service Tag or order number they get stuck and then eventually transfer me. What I do have is the PPID (Piece Part Identification) for my product and this link for monitors.

https://www.dell.com/community/Monitors/Monitor-warranties-and-replacement-instructions-updated-3-16-18/m-p/4762030

It lists how to handle situations involving monitors without service tags that have been purchased from resellers. Is there something similar that I can do for the dell visor?

Jerthebear23 · Answer

Thanks I purchased a brand new box that hadn't been opened from a guy listing the device on a website known as ksl classifieds. The individual that I purchased from got the headset included in one of his other purchases.

Robert P (retired) · Answer

Hi Jerthebear23,

Thanks for posting. Apologies that your VR system is not performing as expected.

If purchased directly from Dell, the Visor has a Dell order number. An agent would use the Dell order number and its serial number to support the product. If not purchased from Dell, the representative would use the same serial number policy as monitors. You can tell the agent the Dell internal reference number for the policy is: OKB - PNP13081

Here is information from the Dell knowledge base you may also find helpful:

Support for Dell Visor (Combo VRP100/Headset VR118/Controller VRC100)

Malexer · Answer

Hi I purchased a gaming laptop with a Dell Visor VR headset from PC World Currys a year ago, still under warranty. The headset wouldn't tighten and flops about when you were it. Even though still under Dell warranty, Knowhow customer service says they cannot replace or fix as Dell have discontinued and do not have this to send to them. This makes the warranty useless and a loss to me. Why does Dell not have the part or replacement headset for the Dell Visor even though the product is still under warranty?

Felt maker · Answer

VRP100, I am trying to register for warranty, bought new for birthday from a supplier, but can't find service tag. How do I register?

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Dell Visor with no Service Tag

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