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8673
July 23rd, 2013 15:00
Dell / Walsh Western Delivery Problem
Was due for delivery today 23rd july as per email
Your Dell Order is scheduled to arrive between 08:00 and 18:00 on the 23/07/2013. Please arrange for someone to be there
throughout this time - as we cannot be more specific about the time of delivery.
The tracker on WW website said it was out for delivery this morning at 08:00
| 23/07/13 | 08:02 | BPO - PRESTON | ORDER ON DELIVERY. |
Had all ready taken the day off work to receive the delivery I have waited 2 weeks for and it is now 22:00 on the 23rd july and still no delivery. there is no way i would have missed the delivery as ive been sat near my front door all day. So have now lost a full days pay at work and got no idea where my computer is or when it will be delivered and have to work again tomorrow. So dont get much time to sort all this out and chase up my delivery plus no doubt i will now not be at home to accept the delivery as I cant keep sitting at home and missing work on the off chance they will turn up with my computer.
The whole service has been shocking, no delivery , no contact, no updates.
DELL-Satya P
803 Posts
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July 24th, 2013 04:00
Hi smt78,
I really hope you have received the order by now. While we make every effort to keep our customers informed about the status of their order, it appears as though the shipper's website in this case may have had some problems. Thanks for bringing this to our attention and I'll forward this to the team that handles relationships with the shippers to address these types of issues.
We sincerely regret any inconvenience or frustration this delay may have caused.