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May 13th, 2013 18:00

Dell is HORRENDOUS

Hello,

I would like one of the Customer Care Team to please advise me on how to reach the corporate office.  I am tired of being put through to a call center where people are working hard and doing their job, but they don't understand me and I don't understand them.  It's sad to me that I have bought multiple Dell computers from you and now you have lost me as a customer over a stinkin charger.  The Customer Service surely has gone down hill over the years, I used to be able to get top notch service any time that I had a problem.  Guess that has changed.

Your response is appreciated.

Dennis

Email id removed per privacy policy>

May 13th, 2013 21:00


Hi dennispaul24,

Thank you for posting in our Community and Welcome!

Apologies if you have had issues with our Customer phone Support. Please tell me more about your "charger" issues via private ( click my username and start conversation ) along with your service tag and i'll be glad to look into your case.

May 13th, 2013 23:00

I sent you a rather long email with the details.  Thanks.

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