Dell keep cancelling my orders

Question

Hello,

I am in a dire need of help to purchase stuff. I can not place any order at Dell website since beginning June. No matter I placed it on the website or sales representative chat place it for me. The system will always cancel my order. I called the verification department a couple of times, they just told me to reorder it, and give them the new purchase ID, so they can clear the order before the system cancels it. I tried a couple of times, verification representative keep telling me, it is too late, re-order it again...Overall a bad experience to do business with Dell.

PS: Contacted my bank many times too, my bank said there are no flags or issues.

BananaSepps · Answer

Almost all Dell PCs are delayed due to a parts shortage for most of the summer. Placing your order now vs. placing it later in the summer won't really make a difference as to when you'll receive your PC. You should wait until AMD and Nvidia release their new cards since you'll end up paying the same price and you'll have to wait regardless just like all of us who decided to buy Dell during this pandemic.

Yorke25 · Answer

I am not ordering any Dell PCs. I am ordering a backpack and a battery bank that are in-stock. And Dell is canceling my order 10 sec after I placed it, EVERYTIME! I can wait, but at least DELL, take my money and accept my order, please.

Yorke25 · Answer

Still no updates from the team. Although they promised that they are working with the internet team at private chat. I just want to spend some money with Dell, Dell just won't take my money.

Yorke25 · Answer

Dell just found the best solution for me: 'Hi, I've recived an update from our experts that the reseller is not listed on Dell's authorised user. Any orders placed will not go through. I'm sorry we are unable to do much in this case.' They flagged me as a reseller, so from now on, all my purchases from Dell will get canceled. There's nothing they can do to help me. Dear Dell community, where can I take appeal action? Or can I?

reallove · Answer

@Yorke25 did you get this cleared up?

After endless phone calls with the Verification Department I also learned that my home address is flagged as a reseller address, even though nobody has ever shipped anything to my home from Dell in 4+ years (and even before that, nobody was a reseller here).

Curious if you got this fixed, or if there's any way to get Dell clear this.

PS: When I asked the Verification Department how to remove the flag on my home address, they transferred me somewhere where the call just got dropped

Yorke25 · Answer

Negative, I have lost faith in this company. Personally, I will stay away from this company that rejects customers. Good luck.

reallove · Answer

Thanks for the reply! So annoying.

Customer Care

Dell keep cancelling my orders

Was this post helpful?