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Did I get scammed by Best Buy?
So I buy a Dell 7559 Signature Edition from Best Buy. I'm looking at Dell's website to see what it is before I buy it. I want to buy it from Best Buy because I have their credit card. So I've had the machine since 2016 fall I think. Never been happy with it-a real pig. Slowwwwww. Terrible online connect.
So here's the deal I put in Dell detect and enter the service tag- and the Express Service Code- and it takes me to an i5 7559.
I paid over a grand for this machine. Then I find out Best Buy changed the Processor to a lower grade and removed the SSD that should have come with this unit. Is this not bait and switch? Is this legal? I think not!
Oh,and I have the left hinge separation *** too! Cheesy Dell real Cheesy. I'll never buy another Dell product that's for sure!!!!
ejn63
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December 30th, 2017 13:00
Best buy and Dell offer many configurations -- purchase price being one guide. They start at $700 or so for systems with an i5, 8G and conventional hard drives.
The versions that come with i7/16G and SSDs are $1,000 and up.
Check your purchase receipt -- it'll specify the system you purchased. Just don't expect the configuration to be identical to what Dell itself sells, since they do -- like all the other major computer companies -- make systems that are proprietary to the retailer.
beamermt79
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December 30th, 2017 14:00
Do you remember what the spec sheet said? Its also possible the Dell website might be off. What do your computer say it has in it?
Thingriz
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December 31st, 2017 10:00
It says i7-6700HQ @ 2.6Ghz. The Dell site which lists all the inspirons i7-6700HQ @ 3.5GHz. Quite a difference wouldn't you say. They are all listed as between $699. and $914. And they are all listed with an SSD and a big hybrid storage drive! Really feel that I've been bait and switched.
I first called my Best Buy and they informed me that they had the laptop I was looking for in stock. When I got to the store they had one in an open box so they only charged me a G. Very kind of them. I was totally unaware that they could alter the components for a given model #. I mean seriously, how many laptops does the average consumer buy? This is my first laptop. I've built a couple of Gaming Rigs big mean machines. But my knowledge of laptops was sorely lacking.
Is there any recourse for me that anyone knows?
ejn63
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December 31st, 2017 15:00
The i7-6700HQ base frequency is 2.6. It'll burst to 3.5 when that's demanded of it by the system load -- so you got exactly what you paid for.
Replacing the hybrid setup with a native SSD will boost performance immensely.
Here's the spec on your CPU
ark.intel.com/.../Intel-Core-i7-6700HQ-Processor-6M-Cache-up-to-3_50-GHz