Frustrated with customer care

As indicated in the chat I pasted below, I was told my items are shipping yesterday and tomorrow.   For the Alienware PC shipping yesterday, Fedex says they still havent even received it.  I talked to someone on chat regarding the monitor that is supposed to go out tomorrow and he said it was weeks away.  I need to know the actual status so I can decide whether I should cancel and purchase elsewhere.  They couldnt tell me why I was given an earlier date or what the actual status was.   This is completely frustrating!  I manage a customer service team and if I provided support like this I'd have serious issues.  

hargav K (9/8/2020, 2:20:12 PM): I understand you are looking for order status, I'll certainly go ahead and look into this.
R Bhargav K (9/8/2020, 2:20:18 PM): Are you referring to this 
Paul (9/8/2020, 2:20:19 PM): yes
R Bhargav K (9/8/2020, 2:20:24 PM): Thank you for the information!
Paul (9/8/2020, 2:20:32 PM): two orders on this pourchase: 
Paul (9/8/2020, 2:20:35 PM): monitor and pc
R Bhargav K (9/8/2020, 2:20:49 PM): Thank you for the information!
Paul (9/8/2020, 2:20:54 PM): i've been told they've been expedited but ship date hasnt changed
R Bhargav K (9/8/2020, 2:24:12 PM): As per the update I see the order number is in production and it's estimated to be shipped out on sep 9th
Paul (9/8/2020, 2:24:29 PM): is that the monitor or the pc?
R Bhargav K (9/8/2020, 2:24:33 PM): As per the update I see the order number is in production and it's estimated to be shipped out on sep 11th
Paul (9/8/2020, 2:24:48 PM): ok, great that helps!
Paul (9/8/2020, 2:24:58 PM): thank you very much hargav!