Having a big problem with dell and ownership transfer

service tag: .

I bought the laptop from EBAY.

I am from Israel. I need to fix the laptop fast as posibble since I am a student.

Dell in my country said that they will help me if and only if I will make an ownership transfer to my details.

I talked 7 times with dell support. They did not know even how to help me. 

So I emailed "ownership transfer validation@dell.com"

and told them the exact problem Im writing here.

Juile answered me and said that she past this to an agent and I will get an update within 24 hours.

That ofcourse - DID not happen.

So I am a student with no laptop which I took money from my bank for buying this one - LATITUDE E7450.

 So this is DELL helping me ? really ? 

transfer me from one department to another  in circles ?

I really really need to transfer the ownership to my account- to my country  for getting my laptop fixed.

someone - I'm screaming ...screaming for HELP.