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48534
December 3rd, 2012 19:00
How can I contact an English-speaking representative?
Because I work oversea, I'm barred from contacting Dell's customer service by email or online chat. The only way to get in touch is a phone number in the country where I now work -- a country whose language I can't speak. I paid for customer care until the end of next year, but am prevented from speaking or writing to anyone who can actually understand two words of what I say. I'm really not impressed.
Unsurprisingly, if you go on the Dell page to buy a product, then you're immediately asked (by a rather annoying floating window) if you want to speak to an online representative. Dell is obviously much more eager to sell its product than to support them afterward.
Dell-Rajesh R
4 Operator
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3.3K Posts
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December 3rd, 2012 20:00
Hi sinocelt,
Let me know the name of the country you live in so that I can try to get a valid email address or contact information.
Awaiting your response!
sinocelt
15 Posts
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December 4th, 2012 01:00
Taiwan. Thank you!
Dell-Rajesh R
4 Operator
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3.3K Posts
0
December 5th, 2012 21:00
Hi sinocelt,
If the computer was purchased in Taiwan, contact Taiwan technical support.
Please reply if you have any further questions.
sinocelt
15 Posts
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December 5th, 2012 23:00
I DO NOT SPEAK CHINESE!!!
That's what I said in my opening post!
Dell-Rajesh R
4 Operator
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3.3K Posts
0
December 7th, 2012 01:00
Hi sinocelt,
Please try contacting Chat support . If the support is Chinese, I would help you with the resolution.
If you are unable to reach them, please let me know the issue so that I can provide you the required support and solution.
I have no access to Taiwan contact numbers. But I shall resolve the issue through the forum. This also might help other customers.
Awaiting your response!
sinocelt
15 Posts
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December 16th, 2012 01:00
I thank you, Rajeh, for trying to help me, both here and through PMs. Alas, your last piece of advice -- to re-install Windows 8 -- was the only one that worked. It means that I had to spend several more days re-installing Windows 8 and all my programs. I also had to find two drivers that weren't available on Dell's website, and struggle to make the ATI driver work -- and it isn't even stable; from time to time, it just crashes, for no apparent reason. Good thing I don't play games.
Fortunately, Microsoft is now making its own computers, so that's what I'll buy, next time. That should make Windows upgrades a lot less painful. Ironically, with the money I lost from not being able to work for more than a week, I could already have bought another laptop.
sinocelt
15 Posts
0
December 16th, 2012 02:00
Oh, and as I mentioned in my opening post: I don't have access to online chat.
Actually, after entering my service tag, no option is provided for me to contact Dell: