How to Reach Dell Escalation Team please

Hi Everyone, we are a Small Business company and we have our own Dell Account Manager. My company placed an order for a Dell Business Laptop through our Account Manager but my office never received the product. My office has tried to reach out to Dell Customer Care and informed them that the laptop is urgently needed. Dell never took action for 2 weeks and left my company hanging without the needed laptop. I am hoping to reach someone from the Escalation Team to ensure that we receive our Order on time since we have been waiting for a month now.