I am currently unable to receive Private Messages.

Please post your Non-Technical issues on the Customer Care board. You may also tweet @DellCares for faster assistance. 

Please note: Due to increased seasonal volume, I am currently unable to receive Private Messages. I will continue to assist those of you who have already sent me a PM. Please be advised I am out of the office November 23 - December 1, 2013, and again December 21 - January 1, 2014. I will try to resolve your issue prior to my departure. 

For fastest assistance, please contact @DellCares via twitter. DellCares is available 24/7 for both care and technical issues. They are English based, but can forward concerns to customer care representatives supporting all areas globally. 

You may also submit a request for assistance via Dell Support for Facebook Fans at http://dell.to/1aPdwxS . You are not required to have a Facebook account to submit an issue. 

I trust this information is helpful. I wish you and your family a joyous Holiday Season.

Thank you for choosing Dell,

Lorna