Infinite Shipping Status on Order Now Twice

I placed an order back on October 29th of 2020 for a laptop. This order was supposedly shipped on November 13th. However, weeks went by with it saying shipped and a Fed-Ex tracking number but the package never handed from Dell to Fed-Ex. After going round and round with a few representatives, I was finally told that the laptop was lost in transit and they offered to resend another one. This was December 12th. On December 16th I contact a representative to inquire about the shipping and was assured that the order would arrive on the 27th. It is not the 4th of January and the order just like last time has been sitting in an infinite shipping status where the label was created on the 19th, but the order has not arrived in Fed-Ex hands. The entire time, I have already paid for the order and have two months of interest where I have not received the item I paid for. This is extremely unacceptable of Dell. I know that Covid is creating some delays, but this not by any means okay. I want to know the truth of why I do not have my order after two months. I have been purchasing Dell computers for two decades and never experienced any issues until now.