Inspiron 1764, Cyprus support

Question

Dear Dell

My name is Stelios H.I have been using Dell laptops for over 10 years and I never had any problem with customer service. I spent 5 years in the USA and every time my laptop needed something the company was there. This good reputation though is in danger since I moved back to my home country Cyprus. I have a Dell Inspiron 1764 and I had some technical issues with it. I send it to the dealership here (which is a company named Technica) and they could not resolve the problem. This happened three times. The laptop is under warranty. It came back to me twice without being fixed. Now it is in for the third time in a row. Since I don't trust the people that work here anymore I tried to contact them and figure out what is going on with my laptop. Every time I called they send me to a different service and I am still waiting, after 2 months, to get my laptop fixed. I don't know how you deal with your international service and how you choose the companies that you sell but these people are seriously harming the reputation of your company. I hope that my complaint will reach some responsible people because I am running out of options here and that is why I decided to contact you directly. If you need more information I would gladly give it to you. Hope to hear from you soon.

Thank you for your support in advance, Stelios

DELL-Satya P · Accepted Answer

Hi Stelios,

Thanks for posting your comments and bringing this issue to our notice. Your feedback is very important to us as it will help us improve our service. I would suggest you to try other Dell authorized service providers to get the issue fixed while I check if we can write to Technica Systems about the feedback you have provided.

To contact Dell Authorized Service Providers in Cyprus: http://dell.to/111uT5n

Please reply if you have any further questions.

Steliosusa · Answer

Thank you for your fast reply

The company contacted me today and they told me that they figured out the issue. I will wait for my laptop to come back and I will provide you with more feedback,

Thank you again.

DELL-Satya P · Answer

You're welcome. Should you have any further queries, you can reach out to us anytime.

Steliosusa · Answer

Dear Satya The laptop cam back safe and sound. It works fine. Thank you for taking care of this matter. Lots of regards, Stelios

Dmitriy39 · Answer

Hello That url does not work any longer.  To contact Dell Authorized Service Providers in Cyprus: http://dell.to/111uT5n    Please advise who should I contact in Cyprus to fix my Dell laptop?

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Inspiron 1764, Cyprus support

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