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June 25th, 2019 07:00

Major hardware issues XPS 13 (9370)

I wish I had never bought my XPS13.  Have had non stop problems with it since I bought it in six months ago - spent literally weeks on the phone to tech support, had two engineer visits to replace major components (2 x motherboard, new screen as apparently that might have made the wifi work). Every single time I did a Windows Update it broke. My cyber security insurance does not cover me unless my laptop is up to date with Windows so I have to do them. Today the engineer came again as it would not connect to (or even see) the internet.  She couldn't fix it and left me with a laptop I cannot even turn on - just the blue screen of death. I am trying to get a full refund - for the laptop and the dock - and will be straight off to buy an Apple when I get it. 

1 Message

June 25th, 2019 13:00

I am having issues with the same computer.  From the moment of purchase seven months ago, it has been a nightmare.  Good luck with your new Apple.  You may see me in line behind you

6 Operator

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3.4K Posts

June 26th, 2019 05:00

Thank you for your message. I apologize for the inconvenience you had to go through. I will be glad to investigate this & assist you further.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to find the service tag

 

 

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